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    Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

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    What do customers really think about contact centres today?

    A CCMA research paper

    The annual Voice of the Contact Centre Customer research by the CCMA, supported by Odigo, provides insight into customer behaviour and opinions about contact centre services.

    Following a comprehensive two-phased research approach, the findings reveal unique viewpoints from industry leaders and insightful breakdowns to better understand customer opinion. 

    here are just a few of the questions that you can delve into when you download the research:
    • Do consumers feel service is getting better or worse?
    • What channels are preferred for certain query types?
    • Is self-service really normalising?
    • How are customer services in different sectors perceived?
    Download the infographic
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