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As digital interactions soar, control over data, infrastructure, and compliance is no longer optional. Discover why European-made contact centre solutions are more relevant than ever.
Agents need quick, intuitive access to the right tools and information—without toggling between screens or hunting for customer data. That’s exactly what Odigo’s connector for Salesforce Service Cloud Voice delivers: a unified console that brings all interactions, insights, and capabilities together in one place.
Call summaries may not steal the spotlight in contact centres—but they steal time. Agents spend minutes after every call writing them up, often inconsistently, and that adds up fast. With AI, there’s now a faster, smarter way. Automating call summaries doesn’t just save time—it improves data quality, boosts agent productivity, and enhances the customer experience. Here’s how to do it right.
Discover Odigo’s Ebooks, Reports, Guides and more to read in depth analysis and insights in the CX space.
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Read about the businesses building winning customer experience strategies with Odigo.
Solve your high-priority contact centre challenges with Odigo.
Odigo’s glossary of contact centre, call centre and customer experience vocabulary, terminology and abbreviations.
Odigo is one of just 12 CCaaS providers featured in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS report—and one of only two European vendors recognised by the leading analyst firm.
Ziptone, a leading independent customer contact publication, surveyed over 70 European CCaaS vendors and conducted deep research into their technology stacks, compliance posture, and operational transparency.
In 2023, Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022 report.
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