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As a consequence of digital transformation, more and more contact center managers are turning to artificial intelligence (AI) and more specifically to one of its subfields: natural language processing (NLP). Read on to learn 3 ways NLP helps in increasing productivity and delivering memorable customer experience (CX).
Reducing contact center wait times is foundational to improving customer experience (CX). Customers are abandoning brands that fail to respect their time, and switching to companies that find ways to continuously reduce contact center wait times. Deploying the right solutions positions contact centers to gain new customers and build lasting loyalty.
The new model of customer experience (CX) in banking favors digital channels over traditional in-person interactions. So are bank advisors a thing of the past? Quite the opposite. Thanks to new customer experience management tools, advisors in banking services are providing more support than ever, and embodying the trust that customers expect.
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Read about the businesses building winning customer experience strategies with Odigo.
Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.