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Customer experience (CX) trends in 2023 will see an acceleration in cloud migration, the mainstream adoption of AI-driven automation applications as well as the recognition of the added value of integrating UCaaS and CRM connectors with CCaaS solutions. Find out more about the main trends in this blog.
There’s a right way and a wrong way to employ gamification for contact center agents.
Millennials are the consumers of tomorrow. Their consumption behavior has been disrupted by the COVID-19 pandemic. How can companies improve the customer experience of millenials even further to capture and retain this influential group of consumers?
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Odigo’s glossary of contact center, call center and customer experience vocabulary, terminology and abbreviations.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.