Cookie Settings
Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.
2021 was a pivotal year for contact centers. The changes which occurred in the last twelve months will set customer experience trends for years to come. Here are the customer experience stats from 2021 mattered the most.
Contact center reports reveal crucial information, is your organization making the most of them? Data visualization software helps you turn raw data into meaningful KPIs and determine courses of action. They are useful for contact center staff at all levels, and can uncover ROI-maximizing insights, if you use them well.
The latest from our experts.
What’s happening in the Odigo community calendar?
Register for live sessions, and catch up on what you’ve missed.
Read about the businesses building winning customer experience strategies with Odigo.
Solve your high-priority contact center challenges with Odigo.
Odigo’s glossary of contact center, call center and customer experience vocabulary, terminology and abbreviations.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report.
