Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviors, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learned, how can contact centers optimize their remote work models?
Modern contact centers already use skill-based routing to connect customers to agents with the most relevant skills, enabling them to take advantage of specialized teams capable of effectively handling requests with greater accuracy. Read on to learn how skill-based routing is developing, and how the latest changes benefit customers, agents and contact centers.
The latest from our experts.
What’s happening in the Odigo community calendar?
Register for live sessions, and catch up on what you’ve missed.
Read about the businesses building winning customer experience strategies with Odigo.
Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report.