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The customer effort score tracks a customer’s relationship with a company or brand, and is a major key to building brand loyalty. Strategies to improve your customer effort score (CES) can take the shape of optimizing your customer surveys after interactions, diversifying channels used for feedback, and letting contact center agents communicate freely with customers.
The role of telemedicine in healthcare is increasing and digitalization is helping to deliver better outcomes for patients and healthcare providers alike. The healthcare contact center sits at the heart of this evolution, and Contact Center as a Service (CCaaS) solutions are leading the way.
The rise of Contact Center as a Service (CCaaS) models has introduced new technology that is changing the role of contact center agents. Find out how to improve agent satisfaction and boost business results while managing evolving CX expectations.
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Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service, for the first year in which CCaaS has been measured in a global quadrant.
