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Adopting a cloud-based Contact Center as a Service (CCaaS) solution can raise questions around data storage, control, accessibility and protection. What are the security risks? How can contact centers protect customer data?
2022 research commissioned by Odigo sees overwhelming support for the claim that AI investments improve the customer experience. The vast majority of respondents also stress that AI is a long-term investment and takes time to properly integrate and deliver maximum ROI.
WhatsApp Business has emerged as a method of brand communication that has a high open rate compared to email, works more rapidly, and targets multiple points of the customer journey. It delivers interactive options for customers that add value and targets them on a familiar channel, which is why WhatsApp is an indispensable addition to contact center solutions.
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Solve your high-priority contact center challenges with Odigo.
Odigo’s glossary of contact center, call center and customer experience vocabulary, terminology and abbreviations.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
