Odigo expands its financial services expertise with a new offering dedicated to the insurance sector

Odigo, the European leader in CCaaS (Contact Center as a Service) and CXaaS (Customer Experience as a Service), is broadening its offering to insurance companies. The company is unveiling a dedicated insurance solution following the recent launch of its banking solution. This new offering combines artificial intelligence, automation, and human support to enhance customer experience.

Policyholders today expect greater autonomy, speed, and personalisation. Odigo’s solution delivers a seamless and secure omnichannel experience. It also complies with regulatory requirements (such as GDPR and insurance-specific rules). Its advanced AI analyses customer needs, directs requests appropriately, and frees up advisors from repetitive tasks.

Jean-Marie Tan, VP of Sales at Odigo, said:

“After banking, insurance represents a key step in our sector strategy. We help organisations balance innovation, performance, and customer trust with a ready-to-use and scalable solution.”

Benefits for insurers include:

• Up to 40 % reduction in calls handled by agents thanks to automation
• Up to 20 % fewer unnecessary transfers between departments
• Around 50 seconds saved per interaction through pre-qualification by the bot
• Up to 15 % better advisor availability thanks to specialised tools for insurance workflows

With well-recognised expertise in both banking and insurance, Odigo already supports more than 70 major companies in the sector. Its secure and robust solutions accelerate digital transformation and strengthen customer experience.

To discover more, visit : Customer relations in insurance | Odigo omnichannel solution