AI in UK Contact Centre Verticals: Retail & Distribution

Transform your contact centre with AI

Customer loyalty is vital for long-term profitability in retail and distribution, especially in a sector characterised by low margins. However, 36% of retailers have no plans to implement AI, despite the potential benefits.

In ContactBabel’s AI in UK Contact Centre Verticals: Retail & Distribution, supported by Odigo, you’ll discover how AI can address key issues and transform your operations.

Download the full report to learn how to:

✅ Improve call profitability by leveraging AI for call routing and talk-time optimisation.

✅ Reduce cost per contact through targeted automation and enhanced self-service options.

✅ Mitigate fraud with intelligent security checks while keeping customer interactions seamless

✅ Manage younger customers effectively by utilising AI to enhance agent empathy and interaction quality.

✅ Gain actionable insights about competitors through real-time analysis and sentiment monitoring.

Ready to enhance your customer experience and operational efficiency? 

Complete the form to download the full report and discover how AI can revolutionise your retail and distribution contact centre.

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