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London, July 2025 – Odigo, a leading provider of Contact Centre as a Service (CCaaS) solutions with a strong European presence, has been included in the Gartner® Voice of the Customer for Contact Centre as a Service report, published in May 2025. The report is based on 18 months of verified end-user reviews collected through the Gartner Peer Insights™ platform.
Odigo is one of the few European vendors to feature in this global market analysis of CCaaS solutions.
“Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers.”
The data highlights the following:
From the Odigo results section, we can see that our reviews come from organisations in a wide range of sectors, including finance, public services, transport and industry, with most privately owned companies generating over USD 1 billion in annual revenue.
Operating across Europe, Odigo supports large enterprises and public sector bodies in transforming their customer relationships. Its cloud platform meets local operational and regulatory requirements while offering the flexibility to adapt to complex business environments.
“We at Odigo feel that being featured in the Gartner Voice of the Customer report is a strong indicator of the trust we are building with our clients. This recognition reflects the professionalism of our teams, our ability to address our clients’ key challenges, and our commitment to innovating for a sustainably improved customer experience.”
“To us, the feedback shared by our clients on Gartner Peer Insights underlines the value of purposeful innovation, guided by user experience and operational performance. This result demonstrates our pragmatic approach to product development, our high standards, and our ambition to design solutions that open new opportunities for both large organisations and mid-sized companies.”
Odigo is a global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer in the French customer experience market and now a leading player in Europe, Odigo has been supporting more than 250 large enterprises across 100+ countries for nearly 40 years.
Driven by a deep sense of professionalism, pragmatism, and innovation, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the highest voice quality (MOS) in the market. Our experts help both private and public organisations select and deploy the best customer engagement models and AI solutions to maximise performance and satisfaction.
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Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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