Zen Care

Integration done by partner

Zen Care, by Greenbureau, is a Visual IVR that promotes self-care and reduces your company’s incoming calls. It is easy to set up your own parameters to adapt to your customers path to purchase and to enrich your customers experience. Zen Care is available with the main instant messaging channels (Whatsapp, Messenger…) for a 100% self-care service.

Benefits

Easy to Setup
Boost your self-care
Promote digital supports
Focus agents on high-value requests
Reduce customer service cost
Improve Customer Service and Brand Image

Features

Self-Care Platform

Centralize all your self-care solutions on a single platform

Flexible Service

Connect your Visual IVR with your self-care, call back solutions, direct calls, contact forms or live chat

Omnichannel Self-Care

Enrich your Visual IVR with the main instant messaging channels (Whatsapp, Messenger, Apple Messages for Busines, Google’s Business Message, etc.) for a 100% self-care service

Friendly Admin Tools

Manage easily your platform thanks to simple admin tools: activation, connection, changes, deletion etc..

Monitor your performance

Get all the KPIs to manage efficiently your customer service and your staff! Analyze your customer experience to improve your self-care and satisfaction

Media

Bot Builder

Build your IVR in minutes

Analytics

Real-time data on your users activity

Brand-customized theme

Use your own branding and logo

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