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Quality monitoring solution for customer experience and employee engagement optimization Considered the industry benchmark, #HQM is the must-have SaaS tool for companies whose internal/external customer service department includes 10+ agents. Suitable for any business sector, Hubicus Quality Monitoring is positioned as the employee engagement cloud platform
Evaluations, Calibration, Target, Reports… All the features you need to measure interactions and monitor results
Workflows, Action Plans, 360° Agent… All the features you need to foster employee engagement
Picking, Export API, User synchronization. Prequalification, Retranscription, Automatic Recording(*) (*) POC
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