Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
An intuitive, one-screen working environment with built-in onboarding for every feature.
Instant, guided access to the full history of interactions with a customer, and their current conversation with your brand.
Enable agents to dynamically access information and perform tasks relevant to a customer interaction and its context, directly from the console.
Integrate 3rd party communication platforms such as Teams to take advantage of both technologies in one single interface.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
It can be easy to forget that the contact centre industry is full of passionate and motivated individuals. Historial bad press and publicity on burnout and turnover could fool anyone into thinking the idea of contact centre culture is not grounded in reality. Today however, there is a lot of focus around human-centric values, empathy and wellbeing, with good cause. Inspired by the recent Get Out of Wrap podcast it’s time to talk about promoting a positive future for contact centres.
2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognise them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.
It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviours, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learnt, how can contact centres optimise their work from home models?