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With Odigo Extended Contact Center™, involve everyone in your organisation in customer relations and deliver the expertise customers need when they need it most.
of companies allow people outside the contact centre to help resolve customer queries.
of employees help the contact centre when needed.
*Source Metrigy 2023
Your experts are your greatest assets! Odigo Extended Contact Center™, is first and foremost a solution for leveraging the skills of your people where they are needed most. And it delivers results! Facilitating communication between customers, agents and experts can:
Facilitate communication between everyone in your business to manage customer requests more effectively.
Select the functionalities and accesses that are most relevant to each employee.
Choose an intuitive tool that optimises your staff’s time without disrupting their working habits.
All your staff, whether part of the contact centre or not, can access customer context to help resolve requests.
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