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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Contact Center Operations
    Market trends & analysis
    Tips and guides
    Agent Experience​ Agent satisfaction: Measure and improve it in seven easy steps
    David Mason
    August 2, 2024 · 3 min Read Read more
    Your employees are your biggest asset thanks to Odigo Extended Contact Center™
    Mikael Morillon 
    June 13, 2024 · 3 min Read Read more
    Agent Experience​, Performance and Operational Efficiency​, Workforce Optimization​ Contact center roles are adapting to market needs
    Hervé Leroux
    June 5, 2024 · 5 min Read Read more
    Artificial Intelligence​, Automation​, Bots​ Design exceptional customer journeys with AI orchestration
    Nicolas Marcoin
    April 4, 2024 · 3 min Read Read more
    3rd party integration Tech-infused tips for happy call center agents
    Hervé Leroux
    March 20, 2024 · 4 min Read Read more
    Simplify telecom connection and contact center regulations with Odigo
    Philippe Hallopeau
    March 7, 2024 · 3 min Read Read more
    Seven steps to reshape self-service with CES
    Hervé Leroux
    February 15, 2024 · 3 min Read Read more
    How and why to enhance post-purchase experiences
    February 8, 2024 · 3 min Read Read more
    Customer service vs. customer support center: why the distinction matters
    January 25, 2024 · 3 min Read Read more
    1 2 3 4 5 6 7 8 9 10 11 12 13 > >>
    Our experts
    David Mason
    David Mason
    Director Service and Operations UK and Ireland
    Mikael Morillon 
    Mikael Morillon 
    Product Marketing Manager
    Philippe Hallopeau
    Philippe Hallopeau
    Director of Regulatory Affairs and Operator Relations
    Eric Hainnaux
    Eric Hainnaux
    Head of Customer Care
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Leila Ghouddan
    Leila Ghouddan
    Product Marketing Manager
    Nicolas Marcoin
    Nicolas Marcoin
    Product Marketing Manager
    Jean-Denis Garo
    Jean-Denis Garo
    VP Product & Global Marketing
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Marie Verchère
    Marie Verchère
    Director of CX Consulting at Odigo
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Product Marketing Manager at Odigo
    Hervé Leroux
    Hervé Leroux
    Chief Marketing Officer
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