Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Welcome to www.odigo.com!
Odigo™ believes that the establishment of trust and privacy is instrumental to the continued growth of the Internet. We also believe that the efficient collection, use and transfer of information serve to enhance the development of the Internet and electronic commerce, provided that such information is handled in a fair and responsible manner.
Data protection is a key concern for Odigo™ which has been placing this matter as a priority for long. Hence, transparency regarding the way we process the personal data we collect is a commitment for us.
The information provided below intends to provide you all relevant information in relation to the collection and processing of information which may be collected through this website www.odigo.com and all related services such as connect.odigo.com, (hereinafter, “the website”).
Odigo (hereafter “we”, “us” “our” or “Odigo™”) is a global organization made up of subsidiaries in different countries:
Each Odigo’s entity, acting as Joint Data Controllers, may collect and process personal data relating to you when you visit this website.
Our website allows you to contact us via the “Contact Us” form. The personal data we collect through it will be used to manage your request, queries or inquiries. This processing is based on our legitimate interest to develop and maintain a professional relationship with you.
If you choose to file the registration event form, your personal data will be processed in order to manage your registration and participation to the concerned event. This processing is based on our legitimate interest to offer our prospects and/or clients to participate to such events.
If you choose to allow us to send you emails regarding new information on Odigo™’s services or personalized content, we will use your personal data to send you marketing emails and other personalized contents about Odigo™. This processing is based on your consent.
If you share a contractual relationship with Odigo™, we may process your personal data in order to:
This processing is based on our contractual relationship.
If you click on “See our job postings” and decide to apply for one of our job offer, Odigo™ will process your personal data exclusively in order to review your job application. This processing is based on our pre-contractual relationship.
Our website allows you to contact us via the “Contact us” form (in https://connect.odigo.com) to be connected with our tech partners and via the “Join Odigo Connect” form to exchange in view of a partnership with Odigo. This processing is based on our legitimate interest to manage your request and to improve Odigo’s services.
Finally, Odigo™ also collect log information to ensure the security, maintenance and improvement. This processing is based on our legal obligations.
Information collected about you when you use the form available in “Contact Us”: through the form and depending on the personal data you decide to communicate to us, we can collect your first name, last name, company name, country, email address, phone number and the content of your request in “comments”. Through the “comments” section, you might communicate to us other personal information that will only be processed to manage and provide you with the best answer for your request.
Information collected about you when you opt-in to receive new information on Odigo™’s services or personalized content: email address, first name, last name, company name, country.
Information collected about you when we share a contractual relationship: through the form and depending on the personal data you decide to communicate to us, we can collect your first name, last name, company name, country, email address, phone number. We might also collect the industry in which your company operates.
Information collected about you when you use the “Contact us form” and “Join Odigo Connect form” in Odigo connect : through the form and depending on the Personal data you decide to communicate to us, we can collect your first name, last name, email address, company name, country, phone number and the topic of your request in “solution name”.
When you are an existing client, we will keep your personal data as long as our contractual and/or business relationship lasts.
If you are a prospect with no established contractual and/or business relationship, we will not keep your data for longer than three (3) years after you last contacted us, unless you withdraw your consent or object to such retention.
If you are a candidate, please note that if you are not hired, we will delete the information you shared with Odigo™ at the latest two (2) years after you shared the information, unless you object to such retention.
Finally, the log information we may collect for the security, maintenance and improvement purposes mentioned above will be kept for one (1) year according to the French decree n° 2011-219 of February 25th, 2011.
In general, your personal data can only be accessed by Odigo™ authorized personnel who strictly need to access it for the performance of their missions.
Regarding the processing of your personal data communicated through all the Contact Forms, only authorized personnel working in the Marketing department or other commercials working in the department in charge of the scope of your request will be able to access it.
Regarding the processing of your personal data communicated for recruitment purposes, only the Human Resources department will be able to access it.
Odigo™, is a global organization made up of subsidiaries located in the European Union and outside the EU. Within the group, exchanges of Personal data are likely to take place between the entities. The exchanges between the subsidiaries located in the European Union are covered by the General Data Protection Regulation and thus don’t require the implementation of transfer tools. For the subsidiary located outside the EU, more specifically in the UK, the GDPR still applies to transfers to the UK until July 1st 2021. Otherwise, the Standard Contractual Clauses published by the European Commission will be signed between both entities.
Odigo™ may rely on third-party suppliers and partners with which it may share your personal data for the purposes indicated above except for marketing purposes. Whenever we rely on such third parties, we make sure that they provide an adequate level of protection to the personal data they process on our behalf and when such third parties are located out of the European Union, we make sure that we enter into Standard Contractual Clauses as adopted by the European Commission. You can obtain a copy of the said EU Model Clauses by contacting us at email@example.com.
In the European Economic Area, the following entities may have access to your personal data:
Outside of the European Economic Area, the following entities may have access to your personal data:
We may also be required – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence— to disclose your personal data. We may also disclose your personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Like many organizations, Odigo™ may reorganize its business operations around the world from time to time, whether by buying new businesses or selling or merging existing businesses. This may involve us disclosing Personal data to prospective or actual purchasers of parts of our business, or receiving Personal data from potential sellers. We will always seek appropriate confidentiality protection for any Personal data disclosed in these types of transactions.
Under applicable Data Protection Law and, notably the GDPR, you have a number of rights with regard to your Personal data. Those rights are as follows:
Right to Access -– You can obtain, free of charge, the written communication or a copy of your Personal data collected and processed by Odigo™. However, Odigo™ may charge a reasonable fee based on administrative costs for any additional copies requested by the user. Where you submit this request electronically, the information will be provided in a commonly used electronic form, unless you request otherwise. Unless one of the exceptions provided for in the GDPR applies, you will be provided with a copy of your Personal data no later than one month following the reception of the request by Odigo™. Odigo™ can be allowed to extend the time limit by two months, “taking into account the complexity and number of requests”, provided that the person concerned is informed within one month following the reception of the request by Odigo™. Correction of Personal Information – Odigo™ works to ensure that your personal information in its possession is accurate, current and complete. If you believe that the personal information Odigo™ holds on you is incorrect, inaccurate, incomplete or outdated, you may request the revision or correction of that information , free of charge and within one month at the latest.
Withdrawal of Consent – If you have provided consent for the processing of your data (for example, for marketing purposes), you have the right to withdraw that consent at any time.
Objection to the processing of your Personal data – you have the possibility to object to the processing of your Personal data including profiling, on grounds relating to your particular situation as provided by Data Protection laws.
Right to erasure (“right to be forgotten”) – You can request the erasure of your Personal data without undue delay where one of the following grounds applies:
The right to erasure cannot apply where the processing is necessary:
Limitation to the processing of your Personal data – you have the right to obtain from us a restriction of processing in certain instances as listed below:
Odigo™ will inform the user when the restriction on processing is lifted.
Right to data portability – you have the right to receive the Personal data, which you have provided to us, in a structured, commonly used and machine-readable format when the processing is based on your consent or on a contract. You also have the right to ask us to transfer it to another data controller of your choice.
In case of any request or complaint, please send an email to our Data Protection Officer firstname.lastname@example.org.
To exercise your rights, we must verify your identity. As a principle, this justification can be made “by any means”. Thus, it is not necessary to attach a photocopy of an identity document when exercising a right as long as the identity of the person is sufficiently established.
However, if the data controller has a “reasonable doubt” about the applicant’s identity, you may be asked to attach any other document proving your identity, such as, if necessary, a photocopy of your identity card. Such request for additional information will be made without undue delay and, at last, within one month from the submission of the request by the user.
If you have unresolved concerns you also have the right to complain to the competent Data Protection Authority.
Odigo™ has implemented appropriate technical and organizational measures to ensure an adequate level of security regarding the risk incurred and to protect your Personal data against unauthorized access, disclosure, alteration or destruction.
However, you should be aware that, due to the open and unsecured character of the Internet, Odigo™ cannot be responsible for the security of transmissions of the Personal data over the Internet.
In the event that the Personal data under Odigo’s™ responsibility should be compromised, Odigo™ will act promptly to identify the cause of the breach and take appropriate remedial action.
Subject to its legal obligations and the risks generated by such security breach, Odigo™ will notify the CNIL and/or the data subjects concerned by such incident.
Odigo™ websites may provide links to third-party websites. Odigo™ does not make any representations or warranties with respect to such third-party websites. You should be aware that the owners and operators of such third-party websites might collect, use or transfer Personal data under different terms and conditions than Odigo™. Upon linking to a third-party website, you should inform yourself on the privacy policies of such third-party websites.
If you wish to comment or have questions regarding any of the practices described in this Policy, you can contact Odigo™ directly (see “Contact” section below).
If you have unresolved concerns, you also have the right to complain to the Competent Supervisory Authority.
In addition, the user has the possibility to file a complaint before the competent national courts.
For any questions and/or complaints relating to this Policy, you may contact the data controller at the following e-mail address: email@example.com.