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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
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Invest in seamless CX that has secure IVR payment options
Jean-Denis
Jean-Denis Garo
November 17, 2022 · 2 min Read more
Showing 9 matching results (Page 7 of 11)
Customer Experience, Phygital, Retail Phygital retail: The contact center has never been more important
Cédric Dinet
September 20, 2020 Read more
CSAT, Customer Satisfaction, NPS CSAT is the pre-eminent factor in driving call center success
Vincent Lascoux
September 8, 2020 Read more
Customer Experience, Customer Service Customer service vs. Customer experience: bridging expectations and results
Hervé Leroux
August 24, 2020 Read more
AI, Artificial Intelligence, Customer Experience, Data Analytics AI-powered data analytics: the present and future of customer experience
Paul Egret
July 20, 2020 Read more
Contact Center, Post Covid 19, Remote Work Contact centers post-COVID-19 will change – here’s how
Jake Gardiner
July 7, 2020 Read more
Artificial Intelligence, Voice Based Personal Assistant, Voicebot Voicebots: Enhancing customer experience with voice-based personal assistants
Delphine Bolus
June 4, 2020 Read more
Customer Experience Training, Customer Success Training, Omnichannel Cloud Solution Customer experience training drives business, generates profits, and achieves results
Alexandre Prévost
May 11, 2020 Read more
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Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Andy Watts
Andy Watts
Senior Account Director
Fabrice Malecot
Fabrice Malecot
Product Manager
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Aurore Carrié
Aurore Carrié
Product Manager
Jean Michel Maurel
Jean Michel Maurel
Delivery Quality Manager
Léonard Marzin
Léonard Marzin
Head of data factory
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Francis Thulliez
Francis Thulliez
Head of Sales | Retail & Services
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo