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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Rich
Rich communication services: the next channel for your contact center?
Elisabeth
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read more
Showing 9 matching results (Page 7 of 10)
automation, customer-journeys, customization Phone channel customization and automation lies at the heart of customer journeys
Jean-François Teissier
April 21, 2020 Read more
ccaas, channel-less-experience, customer-experience Build your story with your customers as you engage with them in conversation
Elisabeth De Longeaux
April 6, 2020 Read more
automation, customer-experience, speech-analytics With Speech Analytics, transform your contact center into more than just a cost center!
Paul Egret
March 10, 2020 Read more
customer-experience, finance How to think like your customers in finance CX
Neil Titcomb
February 25, 2020 Read more
customer-experience, customer-satisfaction, quality-management Contact Center: Show your customers that they matter by using a smart Quality Management solution!
Johanna Raux
February 18, 2020 Read more
agent experience, customer-experience, outbound-calls, predictive-dialer, progressive-dialer Contact Center: Enhance the customer and agent experience with outbound calls.
Guillaume Schwoerer
February 13, 2020 Read more
agent experience, customer-experience, workforce-management Improve both customer and agent experience with a smart Workforce Management solution
Johanna Raux
January 28, 2020 Read more
chatbot, customer-experience, self-service Why a self-service strategy is a crucial part of your CX success
Neil Titcomb
January 21, 2020 Read more
chatbot, contact-center, phone-channel Are phones a thing of the past for contact centers?
Neil Titcomb
January 14, 2020 Read more
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Maxine Allard
Maxine Allard
Senior Account Director
David Noone
David Noone
Strategic Innovation Lead | Odigo UKI
Gregor Campbell
Gregor Campbell
Account Director
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Paul Egret
Paul Egret
Odigo eXperience Services Director
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Loic Dhallenne
Loic Dhallenne
Product Manager
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Thierry Saive
Thierry Saive
Delivery Director – Head of Client Practices at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Claire Lucas
Claire Lucas
Head of Product Marketing at Odigo
Guillaume Schwoerer
Guillaume Schwoerer
Lead Product Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Johanna Raux
Johanna Raux
Bid Manager at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo