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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Rich
Rich communication services: the next channel for your contact center?
Elisabeth
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read more
Showing 9 matching results (Page 3 of 10)
contact-center How AI can help your contact center meet the Black Friday surge
Francis Thulliez
November 25, 2021 · 3 min Read Read more
agent experience, contact-center, remote-work The agent experience, empathy fatigue and reducing your contact center’s turnover rate
Thibaud Pietri
November 23, 2021 · 3 min Read Read more
agent experience, contact-center, remote-work As CCaaS technology evolves, contact center agent skills must follow
Thomas Saint-Hilaire
November 18, 2021 · 3 min Read Read more
ccaas-solution, crm-integration, salesforce CCaaS solutions and CRM integration: the first piece to your customer experience puzzle
Elisabeth De Longeaux
November 16, 2021 Read more
Bring an in-store caliber of service to online customers with co-browsing
Elisabeth De Longeaux
November 2, 2021 · 3 min Read Read more
digitalization, healthcare The healthcare contact center needs digitalization – CCaaS leads the way
Gregor Campbell
October 19, 2021 Read more
customer experience How customer experience tech is changing contact center roles
Jake Gardiner
October 13, 2021 Read more
customer effort score, customer-experience, customer-satisfaction Putting in the effort: 3 ways to improve your customer effort score calculation
Hervé Leroux
September 24, 2021 · 3 min Read Read more
customer-experience, data security ISO 27000: why data security requires continuous improvement
Bertrand Deroubaix
August 31, 2021 · 3 min Read Read more
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Maxine Allard
Maxine Allard
Senior Account Director
David Noone
David Noone
Strategic Innovation Lead | Odigo UKI
Gregor Campbell
Gregor Campbell
Account Director
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Paul Egret
Paul Egret
Odigo eXperience Services Director
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Loic Dhallenne
Loic Dhallenne
Product Manager
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Thierry Saive
Thierry Saive
Delivery Director – Head of Client Practices at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Claire Lucas
Claire Lucas
Head of Product Marketing at Odigo
Guillaume Schwoerer
Guillaume Schwoerer
Lead Product Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Johanna Raux
Johanna Raux
Bid Manager at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo