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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
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Invest in seamless CX that has secure IVR payment options
Jean-Denis
Jean-Denis Garo
November 17, 2022 · 2 min Read more
Showing 9 matching results (Page 4 of 11)
CX trends 2022: using CCaaS to build authenticity
David Noone
December 7, 2021 · 3 min Read Read more
Contact Center How AI can help your contact center meet the Black Friday surge
Francis Thulliez
November 25, 2021 · 3 min Read Read more
Agent Experience, Contact Center, Remote Work The agent experience, empathy fatigue and reducing your contact center’s turnover rate
Thibaud Pietri
November 23, 2021 · 3 min Read Read more
Agent Experience, Contact Center, Remote Work As CCaaS technology evolves, contact center agent skills must follow
Thomas Saint-Hilaire
November 18, 2021 · 3 min Read Read more
CCaaS Solution, CRM Integration, Salesforce CCaaS solutions and CRM integration: the first piece to your customer experience puzzle
Elisabeth De Longeaux
November 16, 2021 Read more
Digitalization, Healthcare The healthcare contact center needs digitalization – CCaaS leads the way
Gregor Campbell
October 19, 2021 Read more
Customer Experience How customer experience tech is changing contact center roles
Delphine Bolus
October 13, 2021 Read more
Customer Effort Score, Customer Experience, Customer Satisfaction Putting in the effort: 3 ways to improve your customer effort score calculation
Hervé Leroux
September 24, 2021 · 3 min Read Read more
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Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Andy Watts
Andy Watts
Senior Account Director
Fabrice Malecot
Fabrice Malecot
Product Manager
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Aurore Carrié
Aurore Carrié
Product Manager
Jean Michel Maurel
Jean Michel Maurel
Delivery Quality Manager
Léonard Marzin
Léonard Marzin
Head of data factory
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Francis Thulliez
Francis Thulliez
Head of Sales | Retail & Services
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo