Boost contact center performance with behavioral targeting software

Respond to customers’ online activity by prompting them to engage with a bot or human agent.

Create opportunities to drive customer engagement with behavioral targeting software

Behavioral targeting identifies individuals actively considering your products or services and makes it easy for them to take the next step.

KEY BENEFITS

Invite sales prospects directly to a chat conversation.
Be ready to answer a customer’s questions thanks to insights into their recent browsing behavior.
Qualify and route interactions more accurately based on browsing behavior.

Features

Deploy targeting filters, campaign reach analysis and shopping funnel tracking in a single solution.

Improve targeting accuracy with in-depth analysis of geolocation, session time and history of pages visited.

Automatically generate personalized messages to initiate conversations.

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Features

Optimize your operations to increase efficiency and reduce average handle times.

Finetune your routing strategy to connect your customers to the agents ideally suited to help them.

Understand the nature of customer interactions to achieve swift resolution.