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Odigo clients

More than 250 clients use Odigo solutions to help them enhance their 3 billion+ customer interactions in 100 countries.

Find and learn from organizations that have used OdigoTM solutions to transform their contact centers from cost to profit centers.

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Solving real-world challenges with Odigo

The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Stephan Cludts
Manager Customer Experience & Care


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Mr. Bricolage
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

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Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships
François Banse
Digital and Field Marketing Manager


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Odigo has been a’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director

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Malakoff Humanis
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director

Malakoff Humanis

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We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director


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  • Luminus
  • Mr. Bricolage
  • KparK
  • Malakoff Humanis
  • Chronopost

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Customer experience insights

Artificial Intelligence Customer Experience Google Contact Center AI Odigo becomes Google Cloud Contact Center AI Partner

Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.

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Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors.

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CCaaS Channel Less Experience Customer Experience Build your story with your customers as you engage with them in conversation

It’s not easy for brands to meet customers’ rising expectations. What’s the best way to offer them a rewarding experience and a consistent customer journey? By leveraging a Contact Center as a Service (CCaaS) solution that allows brands to shift their focus from channels towards a seamless integration of all customer interactions within a single conversation.

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