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We are in an increasingly complex environment where the digitisation of practices has progressively neutralised the emotional potential of brands. Odigo proposes another model of customer relations – one that allows brands and companies to reconnect with the fundamental empathy and expertise that are vital, strategic components of brand differentiation and performance.
Thanks to our solutions and the daily commitment of our employees, we put listening, caring and warmth back at the heart of the relationship between brands and their customers. We base our approach on mutual benefits: the best solution using the shortest route for consumers and users, while at the same time enhancing the value of the customer relationship agents who bring the best of their skills to their role as brand ambassadors.
Born in the cloud and based on years of close collaboration with our customers, Odigo offers a platform of conversational technologies and solutions for customer relations, enriched by our expertise in human voice, natural language and artificial intelligence. These technologies power a tool capable of reconciling the need for performance, the personalisation of each interaction, and the orchestration of all the resources necessary for a quality customer relationship.
interactions/year on voice, email, chat, messaging, social media
experts dedicated to helping businesses grow
clients located in 100 countries
active users capable of working simultaneously and flexibly from various locations (e.g. home, office, call center, anywhere)
Odigo’s strength lies in its ability to leverage the latest technological innovations to develop large-scale, intuitive and user-friendly digital customer relationship solutions across all communication channels. Our innovations are particularly well-suited to the requirements of major clients who are faced with constant changes in customer relations expectations, and to high-growth companies. The ability of our solutions to handle high volumes of data and exchanges, to meet the needs of large organisations and satisfy the requirements of public services, is at the heart of our activity.
As experts in voice technology, our innovative ecosystem allows us to benefit from the best language processing technologies for customer relations. This is thanks to our partnerships in artificial and emotional intelligence with firms like Google and Nuance, as well as a number of start-ups.
Odigo considers the human being as key to guiding the development of our innovations. We do everything we can to help, support and empower the users of our solutions. Our conviction is that customer experience is rooted in the experience of customer service employees.
For us, the best technology knows how to be seamless and remove barriers so that brand relationships become as warm and close as those consumers have with local merchants. Odigo’s innovations are a tribute to the subtlety and irreplaceable richness of authentic, relationship-based customer experiences.
Odigo is committed to providing accessibility to the services of a company, brand or institution, a right for everyone. We are equally dedicated to transforming billions of interactions between brands and consumers into a simple, intuitive, humanised and secure experience, no matter the need.
We advocate for the industry professionals, who provide this experience, to be recognised for their merits in forging loyalty and trust between brands and their users. We are committed to providing them with the tools to transform each of their interactions into a mutually positive experience, wherever they are in the world. The prosperity of brands and companies, as well as the conditions for robust economic, ethical and social development, depends on it.
In 1986, Société du Journal Téléphoné (SJT) is founded. The company addresses a growing market demand for increased phone capabilities in France by launching the first French audiotel service. To this day, we remain proud of our telco DNA.
After SJT’s merger with RSDI and Polisoft, a new company, Prosodie, is formed in 1998. During the early 2000s, Prosodie quickly expands into other European markets.
The rise of the Internet brings new possibilities for contact centers. Prosodie, recently acquired by Capgemini and renamed Prosodie-Capgemini, leads the cloud revolution in contact centers with the launch of the Odigo CCaaS solutions.
For the first time, Prosodie-Capgemini is positioned as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe. Shortly after, the company invests heavily in its innovation centers around the world.
Prosodie-Capgemini becomes Odigo, a Capgemini brand, in 2019.
In 2020, Odigo is named a global Leader by ISG and a global Visionary by Gartner*.
Odigo is established as a standalone entity after being acquired by Apax Partners in 2021.
*Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Being committed, however, means that we also ensure ethical practices, promote diversity and inclusion, and make efforts to reduce the carbon footprint of our solutions. That is why we partner with Zayo for our infrastructure and data centres’ bandwidth needs, as their robust environmental policies improve energy efficiency, encourage conservation and diversify energy sources.
Odigo has worked to assist organisations like Médecins Sans Frontières, for whom we walked over 22,000,000 steps and raised €15,000 to combat COVID-19 in India. Our initiative was equally important for our partners at GlobalLogic, who are based on the Indian subcontinent. Odigo is also proud to sponsor NGOs like l’Association des Donneurs de Voix (ADV), which records and distributes audiobooks free of charge to people with visual, motor or other disabilities. Our employees have volunteered their voices to Donneurs de Voix audiobooks, and we have also contributed €20,000 to their continued operations. Odigo’s Engagement Days is another way we put our values into practice; helping NGOs by sharing skills and supporting them and their beneficiaries with concrete actions like developing communication action plans and coaching. All of which deeply echo our values of being human, committed and open.
Odigo equally aims to enhance the call centre agent user experience and efficiency while making responsible use of innovative technologies such as AI. We facilitate positive and impactful conversations in order to increase the accessibility of our solutions. Organisations, such as the British Royal National Institute of Blind People (RNIB) in the design process of our solutions, to ensure that all contact centre agents can benefit from our technology. Odigo provides a supportive environment for employees so they can enjoy fulfilling careers in addition to a peaceful work environment. Additionally, we advocate for sustainable growth that balances cutting-edge technology with humanity. For our industry, we develop open solutions that shape the present and future of customer experience.
Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.
Personalized channel management strategies are crucial to meeting customer expectations. Since providing multiple channels is now an industry standard, a true differentiator is the effective integration of different cross-channel interactions into one smooth conversation. Customers expect the same seamless experience with brands that they enjoy in their private lives, and contact center channel strategies must reflect that reality.
Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors.
Find out more about us, our vision of customer experience and how we are developing CCaaS solutions that help some of the world’s leading organizations deliver memorable experiences.
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