Integrate your social media alongside other contact center channels

Display a centralized view of all your digital channels, including social media.

Monitor your omnichannel results and manage your KPIs in real-time.

Connect social media users to the contact center agents with the right customer service or sales skills.

Anticipate and understand customer intent over social media.

Ensure high-quality communication without grammar or spelling mistakes.

Send automatic acknowledgment and/or responses via a choice of templates with agent supervision.

Provide contact center agents with the customer data they need, including message status and history of interactions.

Strengthen your abilities to deal with this increasingly crucial customer service channel.

Send accurate responses to complex customer service queries and avoid potential overloads.

Provide timely and context-based support from your virtual or human customer service agents.

Respond to customers’ needs in real-time.

Cut wait times and communicate with all customers, on any phone.

Assist customers by seeing what they see, using co-browsing.