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Contact center recording for effective quality assurance

Capture the raw data essential to building and maintaining customer experience excellence.

Enhance the value of contact center recording

Odigo contact center recording enables you to:

  • Monitor customer experience quality and develop improvement strategies by analyzing interactions between your agents and your customers.
  • Record as much or as little as you need to satisfy legal and business rule requirements.
  • Deploy intuitive recording controls that can be used by agents and supervisors from their dashboards.

Flexible and simple-to-use contact center recording

Quality management integration

Feed raw recording data to your contact center quality management and workforce management solutions, as well as your customer relationship management (CRM) software.

Control

Enable both agents and supervisors to start and stop recording with a single click, and predefine recording procedures in accordance with your interactive voice recording (IVR) and business rules, ensuring you capture as much data as you need, and no more.

Web-based interface

Deploy a recording system that enables users to find specific recordings and access statistics quickly and easily.

Cost reduction

Manage contact center data storage costs by choosing how long data should be kept and selecting the appropriate recording quality and formats, and only pay for the capacity you use.

 See Odigo contact center recording in action

  • Customer experience monitoring
  • Targeted agent coaching
  • Cost control and regulatory compliance
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