Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Leverage the leading workforce management software solutions

Seamlessly integrate leading workforce management software solutions to ensure your contact center has the right number of people with the right skills at the right time.

Optimize contact center performance with workforce management software solutions

Get great results from your agents:

  • Increase productivity by making more efficient use of your agents’ time and improving schedule adherence.
  • Reduce time spent planning by deploying a single multi-channel, multi-site scheduling software solution.
  • Improve customer satisfaction by ensuring you have sufficient agents available for peaks in interaction traffic.
  • Enhance agent experience by giving them choice and diversity in their tasks and enabling shift swapping.

Master the workforce management equation with software solutions

Balancing quality objectives, operational constraints, agent skills, and interaction demand is a complex and constantly changing equation. Get the insights and control you need to achieve the best outcomes for your customers and agents, with Odigo workforce management software solutions.

End-to-end workforce management software solutions for your contact center

Agent management

A single solution for managing employee profiles, work rules, skill profiles, work preferences, legal constraints and shift swapping between agents.

Forecast management

In-depth views of multichannel traffic history, forecasting by activity or skill, special event tags and weekly volume assessments.

Planning management

Multichannel planning (monthly, weekly, daily) with a multi-site management option, scenario simulations and mobile apps for agents.

Monitoring

Fast insights into agent activity and multichannel adherence, projections, KPIs and enable statistical analysis (net staffing, average handle time (AHT), quality of service (QoS) and more).

Odigo partners with Verint, a global leader in quality management software

Verint

Odigo works with Verint to provide you with workforce optimization (WFO) solutions that enhance your contact center performance.

Leveraging workforce management software with Odigo

Workforcement management software solution insights

11 January 2022 3 min The most revealing customer experience stats from 2021

2021 was a pivotal year for contact centers. The changes which occurred in the last twelve months will set customer experience trends for years to come. Here are the customer experience stats from 2021 mattered the most.

Read more
4 January 2022 3 min Improve your contact center’s performance with data visualization

Contact center reports reveal crucial information, is your organization making the most of them? Data visualization software helps you turn raw data into meaningful KPIs and determine courses of action. They are useful for contact center staff at all levels, and can uncover ROI-maximizing insights, if you use them well.

Read more
16 December 2021 3 min NLU: a component of NLP that’s crucial to good CX

Automated encounters are becoming ever more prevalent in the customer journey in industries such as retail and banking. Efforts to integrate human intelligence into automated systems, through using natural language processing (NLP), and specifically natural language understanding (NLU), aim to deliver an enhanced customer experience.

Read more

See how Odigo integrates with workforce management software

  • Reduced wait times
  • Improved agent experience
  • Increased efficiency
Request a demo