Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Balancing quality objectives, operational constraints, agent skills, and interaction demand is a complex and constantly changing equation. Get the insights and control you need to achieve the best outcomes for your customers and agents, with Odigo workforce management software solutions.
A single solution for managing employee profiles, work rules, skill profiles, work preferences, legal constraints and shift swapping between agents.
In-depth views of multichannel traffic history, forecasting by activity or skill, special event tags and weekly volume assessments.
Multichannel planning (monthly, weekly, daily) with a multi-site management option, scenario simulations and mobile apps for agents.
Fast insights into agent activity and multichannel adherence, projections, KPIs and enable statistical analysis (net staffing, average handle time (AHT), quality of service (QoS) and more).
Odigo works with Verint to provide you with workforce optimization (WFO) solutions that enhance your contact center performance.
Industry: Financial Services and Insurance
When choosing a Contact Center as a Service (CCaaS) solution, the importance of data security cannot be overstated. ISO 27000 is more than a certificate; it’s a comprehensive data security framework that fosters continuous improvement. Learn how ISO 27001 helps protect your data.
Video conveys more information than any other medium. It isn’t ideal for every request, but for contact centers that want to provide detailed instruction or strengthen relationships with customers, video chat provides unparalleled capabilities.
Just a few years ago instant messaging (IM) was viewed as an optional feature, only utilized by the most forward-thinking contact centers. Today it’s an indispensable channel in any brand communication strategy. What has led to IM’s popularity and how is it changing customer experience?