Cookie Settings
Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Balancing quality objectives, operational constraints, agent skills, and interaction demand is a complex and constantly changing equation. Get the insights and control you need to achieve the best outcomes for your customers and agents, with Odigo workforce management software solutions.
A single solution for managing employee profiles, work rules, skill profiles, work preferences, legal constraints and shift swapping between agents.
In-depth views of multichannel traffic history, forecasting by activity or skill, special event tags and weekly volume assessments.
Multichannel planning (monthly, weekly, daily) with a multi-site management option, scenario simulations and mobile apps for agents.
Fast insights into agent activity and multichannel adherence, projections, KPIs and enable statistical analysis (net staffing, average handle time (AHT), quality of service (QoS) and more).
Odigo works with Verint to provide you with workforce optimization (WFO) solutions that enhance your contact center performance.
Industry: Healthcare
Markets: Benelux
Industry: Utilities
Markets: Europe
Industry: Logistics
Industry: Financial Services and Insurance
Markets: France
2021 was a pivotal year for contact centers. The changes which occurred in the last twelve months will set customer experience trends for years to come. Here are the customer experience stats from 2021 mattered the most.
Contact center reports reveal crucial information, is your organization making the most of them? Data visualization software helps you turn raw data into meaningful KPIs and determine courses of action. They are useful for contact center staff at all levels, and can uncover ROI-maximizing insights, if you use them well.
Automated encounters are becoming ever more prevalent in the customer journey in industries such as retail and banking. Efforts to integrate human intelligence into automated systems, through using natural language processing (NLP), and specifically natural language understanding (NLU), aim to deliver an enhanced customer experience.
