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A simple-to-use interface for setting up and refining the routing rules that put your customer engagement strategy into practice.
Configure contextual routing rules to apply on specific dates and at specific times.
Leverage data from your CRM or other business tools to automatically route customer interactions to the right agent.
Simulate and validate contextual routing rules before putting them into operation, and analyze the effectiveness of the rules currently in use.
Industry: Public sector
Industry: Transport and Mobility
What is the best way for a semi-public utility company to route customers to the right agent at the right time in order to drive customer loyalty and engage agents?
Optimize your operations to increase efficiency and reduce average handle times.
Finetune your routing strategy to connect your customers to the agents ideally suited to help them.
Respond to customers’ online activity with automated prompts to chat with a bot or agent.