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Independent research commissioned by Odigo shows that industry leaders believe AI will significantly improve CX offerings, but the growing skills gap threatens adoption
The 12th Platinum Contact Center Awards recognized Odigo for customer experience and technological innovation in their omnichannel solution for Leroy Merlin Spain, which played a key role in the retailer’s successful response to the pandemic. The award was presented jointly to representatives of both organizations, at the Teatro Goya in Madrid.
Odigo is proud to announce the success of our recent initiative – a challenge to walk 10,000,000 steps and raise 10,000€ for Médecins Sans Frontières (Doctors Without Borders), in India
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