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Learn about the latest customer experience trends, strategies and technologies from our experts.
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Jean-Denis
Jean-Denis Garo
November 17, 2022 · 2 min Read more
Showing 9 matching results (Page 6 of 11)
Omnichannel Experience, Routing, Skill Based Routing Skill-based routing: an evolving strategy that optimizes your agents’ strengths
Steven Harris
March 18, 2021 Read more
Customer Experience, Data, Personalized Experience The 10 most revealing customer experience stats from 2020
Hervé Leroux
February 23, 2021 Read more
Channel Management Strategy, Channel Strategy, Customer Experience The ultimate channel strategy is channel-less
Claire Lucas
January 26, 2021 Read more
Automation, Customer Experience, Customer Satisfaction, Personalization An inside look at the CX trends that will define 2021
Hervé Leroux
December 18, 2020 Read more
Agent Experience, Gamification Reshaping user experience and improving agent satisfaction through gamification
Neil Titcomb
December 10, 2020 Read more
Agent Performance, Quality Management, Workforce Management Boost agent performance and increase customer satisfaction with workforce optimization strategies
Johanna Raux
December 3, 2020 Read more
Agile Contact Center, AI, Gartner 3 steps to becoming an agile contact center
Thibaud Pietri
November 16, 2020 Read more
AI, Customer Experience 3 ways artificial intelligence enhances customer experience
Delphine Bolus
November 5, 2020 Read more
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Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Andy Watts
Andy Watts
Senior Account Director
Fabrice Malecot
Fabrice Malecot
Product Manager
Chloé Biguet
Chloé Biguet
Product Marketing Manager
Aurore Carrié
Aurore Carrié
Product Manager
Jean Michel Maurel
Jean Michel Maurel
Delivery Quality Manager
Léonard Marzin
Léonard Marzin
Head of data factory
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Francis Thulliez
Francis Thulliez
Head of Sales | Retail & Services
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo