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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Rich
Rich communication services: the next channel for your contact center?
Elisabeth
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read more
Showing 9 matching results (Page 6 of 10)
customer-experience, phygital, retail Phygital retail: The contact center has never been more important
Cédric Dinet
September 20, 2020 Read more
csat, customer-satisfaction, nps CSAT is the pre-eminent factor in driving call center success
Vincent Lascoux
September 8, 2020 Read more
customer-experience, customer-service Customer service vs. Customer experience: bridging expectations and results
Hervé Leroux
August 24, 2020 Read more
ai, natural-language, sentiment-analysis Data, natural language processing, and sentiment analysis – customer experience game changers
Paul Egret
July 27, 2020 Read more
ai, artificial-intelligence, customer-experience, data-analytics AI-powered data analytics: the present and future of customer experience
Paul Egret
July 20, 2020 Read more
contact-center, post-covid-19, remote-work Contact centers post-COVID-19 will change – here’s how
Jake Gardiner
July 7, 2020 Read more
artificial-intelligence, voice-based-personal-assistant, voicebot Voicebots: Enhancing customer experience with voice-based personal assistants
Delphine Bolus
June 4, 2020 Read more
customer-experience-training, customer-success-training, omnichannel-cloud-solution Customer experience training drives business, generates profits, and achieves results
Alexandre Prévost
May 11, 2020 Read more
ccaas, cloud, customer-satisfaction, remote-work Maintaining productivity, security, and customer satisfaction even while switching to remote work
Hervé Leroux
April 28, 2020 Read more
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Maxine Allard
Maxine Allard
Senior Account Director
David Noone
David Noone
Strategic Innovation Lead | Odigo UKI
Gregor Campbell
Gregor Campbell
Account Director
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Paul Egret
Paul Egret
Odigo eXperience Services Director
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Loic Dhallenne
Loic Dhallenne
Product Manager
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Thierry Saive
Thierry Saive
Delivery Director – Head of Client Practices at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Claire Lucas
Claire Lucas
Head of Product Marketing at Odigo
Guillaume Schwoerer
Guillaume Schwoerer
Lead Product Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Johanna Raux
Johanna Raux
Bid Manager at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo