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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Rich
Rich communication services: the next channel for your contact center?
Elisabeth
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read more
Showing 9 matching results (Page 8 of 10)
customer-experience, cx-personalization Personalization of customer relations in an omnichannel era: a major challenge for companies
Jean-François Teissier
December 20, 2019 Read more
5g, customer-experience, enhanced-video How 5G will revolutionize the customer experience
Jean-Luc Antoine
December 12, 2019 Read more
customer-experience, instant-messaging, omnichannel-experience Instant messaging: a good opportunity to improve your customer relationship strategy
Elisabeth De Longeaux
December 3, 2019 Read more
agent console, agent experience, contact-center, symmetry-of-attention Symmetry of attention: How should you design your agent console?
Elisabeth De Longeaux
November 29, 2019 Read more
agent console, agent experience, customer-experience, symmetry-of-attention Symmetry of attention: Why rethink your agent console?
Elisabeth De Longeaux
November 26, 2019 Read more
ccaas, change-management, customer-experience, operational-efficiency Support, the main differentiator of a good CCaaS solution provider
Paul Egret
November 7, 2019 Read more
automation, bots, customer-experience, customer-journey The call center is dead, long live the hub of conversational interactions
Jean-François Teissier
October 16, 2019 Read more
chatbot, conversational-agent, customer-experience Which skills do you need to successfully launch your chatbot?
Raffaele Ferrara
September 23, 2019 Read more
customer-centricity, customer-experience, customer-service Is your customer service really customer-centric?
Delphine Bolus
August 21, 2019 Read more
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Maxine Allard
Maxine Allard
Senior Account Director
David Noone
David Noone
Strategic Innovation Lead | Odigo UKI
Gregor Campbell
Gregor Campbell
Account Director
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Paul Egret
Paul Egret
Odigo eXperience Services Director
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Loic Dhallenne
Loic Dhallenne
Product Manager
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Thierry Saive
Thierry Saive
Delivery Director – Head of Client Practices at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Claire Lucas
Claire Lucas
Head of Product Marketing at Odigo
Guillaume Schwoerer
Guillaume Schwoerer
Lead Product Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Johanna Raux
Johanna Raux
Bid Manager at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo