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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Rich
Rich communication services: the next channel for your contact center?
Elisabeth
Elisabeth De Longeaux
May 24, 2022 · 3 minutes Read more
Showing 9 matching results (Page 2 of 10)
NLU: a component of NLP that’s crucial to good CX
Raffaele Ferrara
March 24, 2022 · 3 min Read Read more
Human-centric values should drive how CCaaS solutions are designed
Vincent Lascoux
March 17, 2022 · 3 min Read Read more
What is the relevance of the Net Promoter Score in 2022?
Jean Michel Maurel
March 1, 2022 · 3 min Read Read more
Why speech recognition capabilities are vital for contact center software
Corentin Messerschmidt
February 18, 2022 · 3 min Read Read more
agent performance, agent skills, artificial intelligence, isg-provider-lens-ccaas-2020 The remote contact center: customer data protection and integration
Maxine Allard
February 10, 2022 · 3 min Read Read more
Customer journey map, cx planning Identifying touchpoints in drawing up your customer journey map
Marie Verchère
February 1, 2022 · 3 min Read Read more
The most revealing customer experience stats from 2021
Hervé Leroux
January 11, 2022 · 3 min Read Read more
Improve your contact center’s performance with data visualization
Léonard Marzin
January 4, 2022 · 3 min Read Read more
CX trends 2022: using CCaaS to build authenticity
David Noone
December 7, 2021 · 3 min Read Read more
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Maxine Allard
Maxine Allard
Senior Account Director
David Noone
David Noone
Strategic Innovation Lead | Odigo UKI
Gregor Campbell
Gregor Campbell
Account Director
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Paul Egret
Paul Egret
Odigo eXperience Services Director
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Neil Titcomb
Neil Titcomb
UKI Sales Director – Odigo
Loic Dhallenne
Loic Dhallenne
Product Manager
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Thierry Saive
Thierry Saive
Delivery Director – Head of Client Practices at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Claire Lucas
Claire Lucas
Head of Product Marketing at Odigo
Guillaume Schwoerer
Guillaume Schwoerer
Lead Product Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Johanna Raux
Johanna Raux
Bid Manager at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo