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As a Contact Centre as a Service (CCaaS) solution provider, Odigo is committed to scalability and openness. By leveraging the robust capabilities of Odigo for Pega OpenCTI through the Pega platform, organisations can boost functionality while maintaining Pega’s commitment to low business complexity.
Odigo’s CTI events go through refined natural language qualification and advanced routing, before being processed by Pega Call. This then captures interactions into a workflow and triggers screen pops in the Pega interface.
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