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    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Contact Centre Operation
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    Agent Experience​, Performance and Operational Efficiency​, Workforce Optimisation​ Contact centre roles are adapting to market needs
    Hervé Leroux
    June 5, 2024 · 5 min Read Read more
    Design exceptional customer journeys with AI orchestration
    Nicolas Marcoin
    April 4, 2024 · 3 min Read Read more
    Tech-infused tips for happy call centre agents
    Hervé Leroux
    March 20, 2024 · 4 min Read Read more
    Simplify telecom connection and contact centre regulations with Odigo
    Philippe Hallopeau
    March 7, 2024 · 3 min Read Read more
    Seven steps to reshape self service with CES
    Hervé Leroux
    February 15, 2024 · 3 min Read Read more
    How and why to enhance post-purchase experiences
    February 8, 2024 · 3 min Read Read more
    Customer service vs. customer support centre: why the distinction matters
    January 25, 2024 · 3 min Read Read more
    Seven ways to boost CSAT and retain your customers 
    January 18, 2024 · 3 min Read Read more
    Quality assurance purposes: following contact centre call recording laws
    January 12, 2024 · 3 min Read Read more
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    Our experts
    Bart Cruyt
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    Sylvain Mauguard
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    David Mason
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    Nicolas Marcoin
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    Leila Ghouddan
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    Sinjon Price
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    Jean-Denis Garo
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    Fabrice Malecot
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    Aurore Carrié
    Aurore Carrié
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    Agam Kohli
    Agam Kohli
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    Jérémy Rolandez
    Jérémy Rolandez
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    Jean-François Teissier
    Jean-François Teissier
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    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
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    Marie Verchère
    Marie Verchère
    Director of CX Consulting at Odigo
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Product Marketing Manager at Odigo
    Steven Harris
    Steven Harris
    Senior Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Hervé Leroux
    Hervé Leroux
    Chief Marketing Officer
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