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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Contact Centre Operation
    Market trends & analysis
    Tips and guides
    Agent Experience​, Data Analytics​ How to optimise contact centre management with Odigo Wallboard
    Mikael Morillon
    October 28, 2024 · 2 min Read Read more
    Customer Experience​, Public Sector​ Omnichannel citizen engagement: Unifying public services through CCaaS integration
    David Mason
    October 16, 2024 · 8 min Read Read more
    Automation​, Customer Experience​ Less deflect — more connect: it’s time to prioritise customer connection
    David Mason
    October 10, 2024 · 5 min Read Read more
    Artificial Intelligence​, Customer Experience​ Email is evolving and automating with AI!
    Nicolas Marcoin
    October 9, 2024 · 5 min Read Read more
    Artificial Intelligence​, Customer Experience​ Generative AI is powering the next generation of chatbots
    Nicolas Marcoin
    October 8, 2024 · 6 min Read Read more
    Customer Experience​, Public Sector​ Citizen-centric service: Enhance government accessibility with CCaaS
    David Mason
    August 22, 2024 · 7 min Read Read more
    Agent Experience​, Customer Experience​, Employee Experience​, Workforce Optimisation​ The ABC of CX basics: Agent, business, and customer experience
    David Mason
    August 8, 2024 · 3 min Read Read more
    Agent satisfaction: Measure and improve it in seven easy steps
    David Mason
    August 2, 2024 · 3 min Read Read more
    Your employees are your biggest asset thanks to Odigo Extended Contact Center™
    Mikael Morillon
    June 13, 2024 · 4 min Read Read more
    << < 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 > >>
    Our experts
    Bart Cruyt
    Bart Cruyt
    International Business Development Manager
    Agam Kohli
    Agam Kohli
    UK Experience Director
    Sylvain Mauguard
    Sylvain Mauguard
    Principal Product Manager
    David Mason
    David Mason
    Director Service and Operations UK and Ireland
    Mikael Morillon
    Mikael Morillon
    Product Marketing Manager
    Philippe Hallopeau
    Philippe Hallopeau
    Director of Regulatory Affairs and Operator Relations
    Nicolas Marcoin
    Nicolas Marcoin
    Product Marketing Manager
    Patricia Barriere
    Patricia Barriere
    Head of Odigo University
    Leila Ghouddan
    Leila Ghouddan
    Product Marketing Manager
    Sinjon Price
    Sinjon Price
    Presales Consultant
    Jean-Denis Garo
    Jean-Denis Garo
    VP Product & Global Marketing
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Agam Kohli
    Agam Kohli
    Director of OXS
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Marie Verchère
    Marie Verchère
    Director of CX Consulting at Odigo
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Product Marketing Manager at Odigo
    Steven Harris
    Steven Harris
    Senior Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Hervé Leroux
    Hervé Leroux
    Chief Marketing Officer
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