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KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences and other carpentry products.
Traditionally, KparK made sales by approaching customers directly. Today, online marketing and sales are much more significant, which means KparK needs a highly sophisticated Contact Center as a Service (CCaaS) solution as the foundation for its customer relationships.
KparK replaced its legacy customer contact solutions with a new customer relationship center built and installed by the Odigo teams. The company chose an OdigoTM solution because it would enable them to create a platform capable of delivering the same high-quality service to customers from any geographical location.
Their Odigo solution included customized training for KparK’s service agents to ensure they understood and embraced the capabilities the software solution provides.
As part of its ongoing partnership with KparK, Odigo is helping the company adopt voice-operated services that integrate with its existing digital channels.
By making its customer relationships virtual and empowering its agents with the right data-driven solutions, KparK provides its customers with consistent answers.
KparK’s customer service department is now able to handle high volumes of interactions, which leads to improved customer satisfaction.
The Odigo teams provide ongoing support to KparK, explaining best practices and helping the organization roll out the solution to their employees.
Agents need quick, intuitive access to the right tools and information—without toggling between screens or hunting for customer data. That’s exactly what Odigo’s connector for Salesforce Service Cloud Voice delivers: a unified console that brings all interactions, insights, and capabilities together in one place.
In the dynamic contact centre environment, where time is crucial and fresh challenges occur daily, discover how Odigo Wallboard can enhance decision making to prioritise customer satisfaction.
There are essential customer experience (CX) components, critical for a strong strategic foundation. Explore how agent, business and customer experience work together to create exceptional interactions and drive success.
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