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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Contact Centre Operation
    Market trends & analysis
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    Data Security​ The Case for European Sovereignty in Contact Centre Tech
    Bart Cruyt
    July 17, 2025 · 3 min Read Read more
    3rd party integration, Agent Experience​ Odigo x Salesforce Service Cloud Voice: Partnership enhances customer experience
    Thibault Gilardoni
    May 1, 2025 · 4 min Read Read more
    Customer Experience​ How to improve operational efficiency with AI call summaries
    Nicolas Marcoin
    April 29, 2025 · 5 min Read Read more
    Customer Experience​ Loud and Clear: Why Call Quality Is Still a CX Differentiator
    Agam Kohli
    April 14, 2025 · 5 min Read Read more
    Customer Experience​ Insights from CCMA Connect: What Does Great CX Look like in 2025?
    Agam Kohli
    March 27, 2025 · 4 min Read Read more
    Customer Experience​ Digital channels: A performance lever for customer relations
    Sylvain Mauguard
    March 7, 2025 · 2 min Read Read more
    Artificial Intelligence​, Customer Experience​ AI is transforming instant messaging in customer service
    Nicolas Marcoin
    December 12, 2024 · 3 min Read Read more
    Customer Experience​, Performance and Operational Efficiency​ Odigo Quality Monitoring: An enhanced solution for contact centre excellence
    Thibault Gilardoni
    November 26, 2024 · 4 min Read Read more
    Customer Experience​, Public Sector​ Cost efficiency in public services: The role of CCaaS in budget optimisation
    David Mason
    November 25, 2024 · 9 min Read Read more
    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 > >>
    Our experts
    Bart Cruyt
    Bart Cruyt
    International Business Development Manager
    Agam Kohli
    Agam Kohli
    UK Experience Director
    Sylvain Mauguard
    Sylvain Mauguard
    Principal Product Manager
    David Mason
    David Mason
    Director Service and Operations UK and Ireland
    Mikael Morillon
    Mikael Morillon
    Product Marketing Manager
    Philippe Hallopeau
    Philippe Hallopeau
    Director of Regulatory Affairs and Operator Relations
    Nicolas Marcoin
    Nicolas Marcoin
    Product Marketing Manager
    Patricia Barriere
    Patricia Barriere
    Head of Odigo University
    Leila Ghouddan
    Leila Ghouddan
    Product Marketing Manager
    Sinjon Price
    Sinjon Price
    Presales Consultant
    Jean-Denis Garo
    Jean-Denis Garo
    VP Product & Global Marketing
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Agam Kohli
    Agam Kohli
    Director of OXS
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Marie Verchère
    Marie Verchère
    Director of CX Consulting at Odigo
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Product Marketing Manager at Odigo
    Steven Harris
    Steven Harris
    Senior Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Hervé Leroux
    Hervé Leroux
    Chief Marketing Officer
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