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David Mason

Director Service and Operations UK and Ireland

Biography

David has been a leading member of Odigo’s team in the UK and Ireland since 2021. With over 20 years of experience, David has excelled in various service management and operational roles for leading contact centre software providers. These roles placed him at the interface between companies optimising service delivery with technology, and their clients. Through nurturing these relationships and offering support David understands what it takes both technically and on a human level to deliver outstanding customer experiences.

All contributions

Customer Experience​, Public Sector​ Cost efficiency in public services: The role of CCaaS in budget optimisation
David Mason
November 25, 2024 · 9 Read Read more
Customer Experience​, Public Sector​ Omnichannel citizen engagement: Unifying public services through CCaaS integration
David Mason
October 16, 2024 · 8 Read Read more
Automation​, Customer Experience​ Less deflect — more connect: it’s time to prioritise customer connection
David Mason
October 10, 2024 · 5 Read Read more
Customer Experience​, Public Sector​ Citizen-centric service: Enhance government accessibility with CCaaS
David Mason
August 22, 2024 · 7 Read Read more
Agent Experience​, Customer Experience​, Employee Experience​, Workforce Optimisation​ The ABC of CX basics: Agent, business, and customer experience
David Mason
August 8, 2024 · 3 Read Read more
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