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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Contact Center Operations
    Market trends & analysis
    Tips and guides
    CX Performance and six ways to improve it with AI
    Hervé Leroux
    January 18, 2023 · 3 min Read Read more
    The major customer experience trends to watch in 2023 
    Jean-Denis Garo
    January 6, 2023 · 2 min Read Read more
    BFCM and CCaaS: using Black Friday and Cyber Monday to your advantage
    Andy Watts
    November 24, 2022 · 2 min Read Read more
    Invest in seamless CX that has secure IVR payment options
    Jean-Denis Garo
    November 17, 2022 · 2 min Read Read more
    NLP challenges in the contact center industry
    Hervé Leroux
    November 10, 2022 · 3 min Read Read more
    WebRTC: how does it keep contact centers and customers connected in 2022?
    Fabrice Malecot
    November 8, 2022 · 3 min Read Read more
    Odigo — a Global Leader for the third year in a row according to ISG 
    Thibaud Pietri
    October 18, 2022 · 2 min Read Read more
    Choosing internet telephony software to integrate with CCaaS
    Fabrice Malecot
    October 11, 2022 · 3 min Read Read more
    3rd party integration Decision time: best practices you should adhere to when integrating CRM with CCaaS
    Thibault Gilardoni
    September 29, 2022 · 3 min Read Read more
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    Our experts
    David Mason
    David Mason
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    Mikael Morillon 
    Mikael Morillon 
    Product Marketing Manager
    Philippe Hallopeau
    Philippe Hallopeau
    Director of Regulatory Affairs and Operator Relations
    Eric Hainnaux
    Eric Hainnaux
    Head of Customer Care
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Leila Ghouddan
    Leila Ghouddan
    Product Marketing Manager
    Nicolas Marcoin
    Nicolas Marcoin
    Product Marketing Manager
    Jean-Denis Garo
    Jean-Denis Garo
    VP Product & Global Marketing
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Marie Verchère
    Marie Verchère
    Director of CX Consulting at Odigo
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Product Marketing Manager at Odigo
    Hervé Leroux
    Hervé Leroux
    Chief Marketing Officer
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