Enjoy effortless success with an end-to-end range of On-demand CX Services

Partners, resellers and clients can delegate tasks to accelerate ROI when deploying, using and optimising the Odigo™ solution thanks to four on-demand CX services: Set ’N’ Start, Custom ‘N’ Assist, CX Train ‘N’ Change and CX Consulting.

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Our CX Services offers

Set 'N' Start

Establish the foundations for rapid results and ongoing success.

Accelerate ROI

With different levels of expert support to suit your needs, quality gates and an advanced hybrid approach to setup and integration, the benefits will soon speak for themselves.

Secure a Successful Setup

Implementation, testing and pilot phases work to integrate the Odigo solution into your environment and induct your users for intuitive experiences.

Retain Your Focus

By delegating setup to an experienced CX services team you can maintain your focus on customer satisfaction and business goals.

Custom ‘N’ Assist

Outsource expertise as and when you need it.

Customise

Maximise performance by taking full advantage of the customisation layer. Odigo CX services can finetune functionalities to your contact centre environment.

Innovate

Tackle complex technical challenges with expert support and accelerate your development by actualising long-term goals faster.

Evolve

When faced with business changes adapt the way you utilise the Odigo solution. Add in new or under-used functionalities and re-optimise customisation options for the new conditions.

Train ‘N’ Change

Provide customised training modules to develop contact centre agent skills and use the full potential of Odigo.

Change management

Whether in preparation for deployment or the launch of new features and strategies, proactive training and familiarisation smooth transition and prevent skill shortages.

Empower users

Boost confidence and competence so users benefit from the features that will positively impact their working day.

Maximise adoption

Interactive learning, utilisation tracking and a train-the-trainers approach promote long-term learning and adoption.

Expert voice

Empower your teams and achieve your potential with Odigo’s expertise in training and change management. Our in-depth audits ensure an optimal use strategy and customised training to boost engagement and promote seamless adoption.

Patricia Barriere

, Odigo

Head of Odigo University

Odigo

CX Consulting

The expert-led way to understand, define and optimise your best-ever CX strategy with Odigo’s CX services.

Functional journey design

Improve CX with expert guidance in designing customer journeys that fit your vision, deliver satisfaction and factor in possible impacts.

Best practice

Whether it’s operational efficiency, customer relations or benchmarking Odigo experts use their experience to provide best-for-you advice.

Data-driven decisions

Benefit from CX services that identify and analyse your operational indicators to define effective action plans.

Find out more about Odigo On-demand CX Services

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