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Use outbound in a way that benefits your customers by being proactive at the right time with the right message. Employ multichannel strategies and voice response systems to ensure consistent and effective communication across all platforms.
Equip your contact centre agents with tools for efficient call distribution and workforce management, enabling them to deliver impeccable customer service and experience greater job satisfaction.
Save time and improve results with easy-to-use outbound campaign creation tools and comprehensive metric tracking. Leverage SIP technology for enhanced call quality and reliability during customer interactions.
Engage customers without overstepping, by strategically deploying intelligent outbound strategies that reduce agent stress and pre-empt customer needs with personalised offers and services. Facilitated by cutting-edge virtual call centre technologies, ensure your communications are timely, relevant, and welcomed by your customers.
Orchestrate your interactions with customers on any voice or digital channel.
Discover how 30+ years of experience in managing vocal journeys through interactive voice recognition (IVR), augmented with natural language processing (NLP), can streamline your automation-based qualification process.
Our 24+ years of natural language understanding (NLU) experience drive AI innovations that facilitate natural conversations with your customers.
Easy integration with the latest AI technology from Google and IBM enables you to assemble the most effective set of tools for your contact centre.
An outbound call is one initiated by a contact centre agent or automated service. These can serve a variety of functions, providing customers with information or case/query updates, callbacks and marketing purposes. However, robocalls for marketing purposes can only be made to UK customers with their permission.
Outbound service is more than just phone calls, it can include emails, instant messaging or other rich digital content. Effective outbound contact centre campaigns that deliver real value can be planned and created in modern contact centre solutions allowing for personalisation and tailored content to maximise engagement.
An outbound contact centre is dedicated to initiating customer interactions. It’s a hub where agents and contact centre technology work together to plan and deploy engaging outbound campaigns. For the greatest efficiency, these contact centres can leverage cutting-edge technology like predictive diallers, CRM integrations and AI-driven agent assist features.
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