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    Agent Experience​, Performance and Operational Efficiency​, Workforce Optimization​ Contact center roles are adapting to market needs
    Hervé Leroux
    June 5, 2024 · 5 min Read Read more
    The Millennial customer experience: how companies must adapt to the consumers of tomorrow 
    Hervé Leroux
    April 6, 2023 · 3 min Read Read more
    The major customer experience trends to watch in 2023 
    Jean-Denis Garo
    January 6, 2023 · 2 min Read Read more
    BFCM and CCaaS: using Black Friday and Cyber Monday to your advantage
    Andy Watts
    November 24, 2022 · 2 min Read Read more
    Odigo — a Global Leader for the third year in a row according to ISG 
    Thibaud Pietri
    October 18, 2022 · 2 min Read Read more
    89% of business leaders across Europe say investments in AI for CX have paid off
    Hervé Leroux
    September 21, 2022 · 3 min Read Read more
    Rich communication services: the next channel for your contact center?
    Elisabeth De Longeaux
    May 24, 2022 · 3 min Read Read more
    Conversational intelligence — a key difference-maker in contact center AI
    Raffaele Ferrara
    April 5, 2022 · 3 min Read Read more
    The growing use of innovation in customer relations must serve individual needs
    Erwan Le Duff
    March 29, 2022 · 3 min Read Read more
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