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Agent satisfaction isn’t just a concept it’s a metric, ASAT and it has the potential to reduce turnover, re-engage quiet quitters and boost CSAT. Discover how to track and improve this important KPI
Although very useful for less complex requests, self-service tools are not always enough to resolve queries. The same is true for agents handling complex calls, unless they have backup from experts! Odigo Extended Contact Center™ rethinks internal and external contact center communication to offer your customers all the expertise they need. We explain how in this blog!
Every year brings its share of changes and challenges for the customer service sector, 2024 is no different. With ever-increasing customer demands, contact centers are having to adapt, not only in their methods but also in the way they recruit and train agents in a sector that employs nearly 3 million people in the US.
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Odigo’s glossary of contact center, call center and customer experience vocabulary, terminology and abbreviations.
In 2023, Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report.
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