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Paris, September 7, 2021 – Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has been named as a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for two years in a row.
Gartner, a company that delivers actionable, objective insight to executives and their teams, has positioned Odigo as a Visionary in its Magic Quadrant™ for Contact Center as a Service (CCaaS). Odigo was positioned as such for its ability to execute and completeness of vision.
“We are pleased to be named for the second time in a row as a Visionary by Gartner”, said Erwan Le Duff, Odigo’s CEO. “According to Gartner, visionaries have strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. Furthermore, they differentiate themselves by adding unique or innovative functionalities and/or delivery capabilities, which gives them some brand awareness in target markets. We believe that this recognition validates our commitment to embrace customer challenges and provide an innovative and scalable omnichannel offer coupled with operational expertise to support every type of contact center, focusing on the largest ones operating in the market right now.”
This past year has seen digital transformation and cloud adoption taking a quantum leap forward, and only those organizations that have been putting customer experience (CX) front and center have been able to keep pace with changing customer expectations. Odigo has recently seen a rise in the adoption of its innovative, flexible and agile CCaaS solutions that enable large organizations to provide personalized and rewarding customer and agent experiences. Odigo currently supports more than 400,000 users worldwide who are capable of working from various locations.
To download your complimentary copy of the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service report click here.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
2. Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021
Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
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Ensuring effectiveness for complex organizations, offering a SaaS-based suite of products, enabling seamless omnichannel experiences for customers and a satisfying experience for agents are Odigo’s main strengths highlighted in the ISG Provider Lens™ Contact center as a Service 2022 report.