Odigo Results – Q1 2025

1. Quarterly Sales

Odigo recorded €41 million in sales during Q1 2025, a strong start to the year that keeps us on track to meet our full-year targets. This performance reflects sustained commercial momentum and continued trust from customers across all regions.

2. Key Indicators of the Rise

Customer satisfaction rose significantly, reaching 83%, improving from the previous year and showcasing our teams’ strong commitment to delivering a high-quality customer experience. Sales also outperformed expectations, with Q1 order intake exceeding the initial budget by more than 25%.

3. Strategic Project Highlights

The quarter saw several commercial and operational successes across priority sectors:

• In Spain, a major energy provider selected Odigo to optimise lead and marketing management for 300 agents.
• A major French bank rolled out the Odigo solution across all branches, now equipping 55,000 users in contact centres, local branches and expert teams (Extended Contact Centre).
• In France’s insurance sector, a new contract was signed for a complete CCaaS cloud solution with voice, digital channels and integrated AI. Over 900 agents across Europe will use the platform by 2025.
• A strategic contract was renewed with a leading energy company, covering multiple business divisions and supporting nearly 3,000 employees daily. This renewal includes significant platform enhancements, module integrations and complex migrations.
• A record was set in the UK, with over 10,500 public sector employees connected simultaneously to Odigo.
• An acceleration in the deployment of AI solutions (Callbot, Chatbot, Digitalbot) and the first Agent Assist projects incorporating conversation summary.

These achievements continue to strengthen our position in high-value markets.

4. Investing in the Future

Odigo is continuing to invest in transforming customer relationships. This quarter, customers began migrating to version 2025.a, which includes a wide range of new features:

• AI-driven agent assistance
• Odigo Visio
• A new version of the Salesforce Service Cloud Voice connector
• An updated Microsoft Dynamics connector

Additional enhancements include CX Studio, our new standalone IVR management interface, improvements to the agent console, and upgraded reporting and real-time monitoring. These innovations were showcased through webinars held in French, English and Spanish, attended by over 120 customers. As part of our commitment to strengthening indirect sales channels, Odigo has also announced a new strategic partnership with GROSC, a Dutch specialist in contact centre solutions. This partnership aims to accelerate the adoption of Odigo’s high-quality European CCaaS solution in the Netherlands and Belgium.