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Paris — Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers.A French software vendor specialised in CCaaS solutions for SMEs and mid-market companies, Akio stands out for its expertise in artificial intelligence, particularly applied to voice of the customer analysis, reputation management and agent performance optimisation.
Jean-Michel Breul, Co-CEO of Odigo:“This acquisition reflects the natural consolidation of a rapidly transforming market and marks a key milestone in building a European leader in the CCaaS and CXaaS space. Together, we combine innovation, AI-powered customer engagement solutions, expertise and proximity to offer our clients comprehensive coverage of the customer experience market, from SMBs to large enterprises.”
This acquisition aligns with the trend of consolidation in the CCaaS market fuelled by the rapid development of artificial intelligence. In a market that continues to grow strongly and is driven by the adoption of AI in customer engagement, the merger of two complementary French vendors with a strong presence across Europe reinforces Odigo’s ambition to create a competitive European alternative to the American firms in the sector. This approach comes at a time when European companies are placing greater focus on data sovereignty and control over their technological environments.
This acquisition enables the creation of a complete and consistent offering ranging from CCaaS solutions for mid-sized customer service centres (from 10 users) to full CXaaS platforms. CCaaS clients in the SME and mid-market segments will benefit from Akio’s proven, packaged, omnichannel technologies. CXaaS clients will gain access to fully open platforms that support customer experience for large international enterprises, capable of serving tens of thousands of users.
The complementarity of product portfolios — with AI natively embedded — and market positioning creates a player capable of meeting all customer experience needs with the same level of reliability, innovation, proximity and data sovereignty.
The solutions that will result from this integration will also enrich Odigo’s partner ecosystem catalogue, including integrators and resellers in France, Benelux, Spain and the United Kingdom.
Thanks to Akio’s recognised expertise in telephony, digital channels, AI, Voice of the Customer and Reputation, Odigo significantly strengthens its technology portfolio.
The complementarity in AI is complete. All clients will benefit from Odigo’s AI solutions for self-services, in particular through Odigo’s Agentic AI offering — an exclusive innovation that enables organisations to automate, orchestrate and optimise customer interactions through autonomous agents capable of reasoning and taking action within business systems. Clients will also benefit from Akio’s native analytical AI solutions.
Digital channels will also be enhanced for all clients: a proven omnichannel solution across all traditional digital channels provided by Akio (email, chat, WhatsApp, etc.), as well as the latest innovations in RCS (Rich Communication Services), opening the door to new enriched conversational experiences natively integrated into customer journeys.
Patrick Giudicelli, Founder and President of Akio:“Joining Odigo means joining a French company that shares our values of customer proximity and sovereignty. It also enables us to give a new dimension to our innovations in AI and analytics. For all Akio teams — and personally — continuing this journey is a unique opportunity to help create a European champion in customer experience. The complementarity of the offerings, the continuation of investments in Akio solutions for the CCaaS market, and our shared vision of a market accelerated by AI all form a coherent whole to serve new customers.”
Javier Llosa, Co-CEO of Odigo:“This acquisition opens a new phase of international growth for Odigo. By combining our pan-European presence with Akio’s technological expertise and knowledge of the SME/mid-market segment, we strengthen our ability to address all segments — from mid-market to large enterprises. This complementarity will enable us to accelerate the commercialisation of our innovations, particularly around AI and our Agentic AI offering, across all our markets.”
Damien de Bettignies, Managing Partner, Seven2:“This transaction reflects Seven2’s conviction: Europe must have its own CCaaS and CXaaS champions. At a time when artificial intelligence is redefining customer engagement models, having European technological expertise is more strategic than ever. Combining technological depth, execution excellence and mid-market coverage supported by a strong partner network, Odigo is establishing itself as a leading reference. Seven2 is proud to support Jean-Michel Breul and his teams through this new chapter, combining AI, innovation and long-term value creation for customers and the ecosystem.”
The parties have agreed not to disclose the financial terms of the transaction.
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Odigo is a French global software vendor providing Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer of customer experience in France and today one of the European leaders, Odigo has supported more than 250 large enterprises across over 100 countries for nearly 40 years, with a team of 680 employees and revenue exceeding €160 million.
Driven by a strong sense of professionalism, pragmatism and creativity, Odigo stands out with the unmatched reliability and robustness of its solution, delivering the best voice quality (MOS) on the market. Our experts help public and private organisations choose and deploy customer engagement models and the right AI to ensure maximum performance and customer satisfaction.
Visit: https://www.odigo.com/en-gb/
Founded in 1999, Akio is a French software vendor offering omnichannel customer engagement solutions (Akio Unified), reputation and Voice of the Customer analytics (Akio Insights) and unified communications (Akio TWS). Akio is recognised for the ease of use, reliability and compliance of its products. The company supports around 100 primarily mid-market clients with hybrid (cloud and on-premise), multi-tenant solutions and local support through its team of 60 employees in France and Portugal.
Seven2 is an independent private equity firm with €5 billion in assets under management. It invests in SMEs and mid-cap companies with high growth potential in continental Europe, within the Technology and B2B Services sectors.
We help leaders accelerate their growth by combining strategy with operational improvement, while integrating ESG and technology priorities, such as AI.
Visit: Private equity firm in France and Europe – Seven2
Press Contact: contact.us@odigo.com
Odigo employees volunteered to help local Non-Governmental Organizations (NGO).
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