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Contact centers are the hub of your brand’s conversations with customers, and increasingly, a vital source of revenue generation. Ultimately, satisfaction depends on the efficiency of these interactions. Regardless of the channel (whether digital, phone, or email), customers expect their issues to be resolved quickly and to receive support throughout their purchase journey.
To meet these expectations, you need powerful technological solutions and expert advice tailored to your challenges.
Odigo offers one of the most powerful CCaaS solutions on the market.
For almost 40 years, our solution has proved its unparalleled reliability in facilitating interactions between brands and their customers. Thanks to a call-handling capacity that adapts to customer needs, and the best voice quality on the market, we offer our clients:
From 2 to 60,000 agents connected to the Odigo console per client
Up to 60,000 simultaneous calls handled
Up to 12 million calls managed in a single day and 3 billion interactions per year across all channels (voice, email, chat, social media)
The mean opinion score (MOS) has always been above 4.36
Odigo provides expert support throughout your project, from planning and deployment to the optimization of your CCaaS solution. Odigo’s teams provide long-term support to help you get the most out of your investment. Improving the efficiency of interactions between your brand and customers is our mission.
Since 1986, we have guided our clients—private companies and public institutions— in their omnichannel strategy and AI solution choices to ensure maximum customer satisfaction. Today, more than 250 large companies trust us to optimize their customer relationships in over 100 countries.
We guarantee a high level of professionalism in the quality, efficiency, and reliability of our offerings, and the productive trust-based relationships we establish with you. We honor our commitments by delivering quality service.
We are pragmatic and seek to eliminate complexity, focusing on designing solutions that are easy to implement and use. To provide you with the most suitable response to your needs and ensure seamless customer experiences, our employees listen to you. We build strong partnerships in order to integrate the best technologies available into our SaaS solutions.
We are also imaginative, helping you unlock the full potential of your structure, tools, and existing solutions. Our experts design effective action plans tailored to the evolution of your activities and challenges. For example, starting with a specific need in the banking sector, we developed the Extended Contact Center™ offering, which is now available to any industry.
Odigo continually advances its solution capabilities, in line with evolving technology, to offer its clients the full potential of AI in customer relations.
Satisfying your customers from the first interaction guarantees you a return on investment: savings, loyalty…
By improving qualification and automating responses to simple requests, you allow your agents to focus on complex, high-value-added requests. In addition, AI can assist agents in real-time helping them handle these requests even more efficiently.
The solution can reduce qualification time by up to 50 seconds per call and reduce customer contact by a third
Discover the leading analysts and research firms who have positioned Odigo as a global CCaaS provider.
Read the latest news from Odigo about our innovative solutions, international partnerships, and upcoming events.
Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC)
Association Française de la Relation Client (AFRC)
Mobile Marketing Association France (MMAF)
Call Centre Management Association
Klantenservicefederatie (KFRC)
UK Contact Centre Forum
Contact Center Club
Customer Service & Call Center Verband Deutschland
In 1986, Société du Journal Téléphoné (SJT) is founded. The company addresses a growing market demand for increased phone capabilities in France by launching the first French audiotel service. To this day, we remain proud of our telco DNA.
After SJT’s merger with RSDI and Polisoft, a new company, Prosodie, is formed in 1998. During the early 2000s, Prosodie quickly expands into other European markets.
The rise of the Internet brings new possibilities for contact centers. Prosodie, recently acquired by Capgemini and renamed Prosodie-Capgemini, leads the cloud revolution in contact centers with the launch of the Odigo CCaaS solution.
For the first time, Prosodie-Capgemini is positioned as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe. Shortly after, the company invests heavily in its innovation centers around the world.
Prosodie-Capgemini becomes Odigo, a Capgemini brand, in 2019. In 2020, Odigo is named a global Leader by ISG and a global Visionary by Gartner*.
Odigo is established as a standalone entity after being acquired by Apax Partners in 2021.
*Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Being committed also means ensuring ethical practices, promoting diversity and inclusion, and reducing our carbon footprint as much as possible. This is why we partner with suppliers that help meet and optimize the bandwidth needs of our infrastructure and data centers. Their strong environmental policies improve energy efficiency, encourage resource conservation, and diversify energy sources.
Odigo has undertaken numerous charitable activities, here are just a few: We supported Médecins Sans Frontières with a €15,000 donation to combat COVID-19 in India, a move applauded by our partners at GlobalLogic, based in that country. For the Association of Voice Donors (ADV), our employees lent their voices to record audiobooks that were distributed for free to visually impaired people. During Engagement Days, we put our skills, pragmatism, and imagination at the service of various associations, developing communication strategies or action plans tailored to their specific challenges, and even offering coaching sessions.
Professional responsibility drives us to improve the experience of agents using our solutions and empowering them to perform their tasks as effectively as possible. We promote accessibility through positive communication within our teams. We also advocate for sustainable growth that balances cutting-edge technology with humanity, using innovations like AI responsibly. Being involved in the development of our sector, we design pragmatic and open solutions that shape both the present and future of customer experience.
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