Our commitment to accessibility

In today’s world, diversity is celebrated and inclusion is highly valued. CCaaS solutions that embrace accessibility represent a meaningful step toward a more inclusive digital future—empowering agents, supervisors, and administrators alike to work with confidence, regardless of their abilities.

Creating inclusive products for everyone

Technology shouldn’t just be usable; it should be intuitive and inviting to all current and future Odigo solution users.

Odigo aims to ensure that inclusive, accessible design is a core part of our R&D processes. The impact of this commitment extends beyond enhancing the user experience for people with a wide range of disabilities; it improves usability for everyone.

Embracing accessibility by design is a positive step towards a more inclusive digital future for agents, supervisors and admins alike.

Perceivable

Information and user interface components cannot be invisible to all a user’s senses.

Operable

Users should be able to interact with an interface in a way that suits their abilities.

Understandable

Both the information and the operation of the user interface must be clear and comprehensible.

Robust

Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies.

Source : Web Content Accessibility Guidelines

Ensuring accessible solutions

Odigo’s commitment to accessibility is embraced by all our employees and built on three foundational pillars that guide our approach to inclusive design and development:

Awareness and training

Training our teams to integrate accessibility best practices into every stage of the design and development process, fostering a culture of inclusion and continuous improvement

Design and Development

Relying on a compliant library of UI elements that supports accessibility best practices—ensuring sufficient color contrast, seamless keyboard navigation, and properly labeled components across our interfaces.

Rigorous testing

Conducting both automated and manual accessibility tests using a set of specialized tools to verify our products meet WCAG 2.2 AA criteria, helping us identify and address potential barriers early and effectively.