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KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences and other carpentry products.
Traditionally, KparK made sales by approaching customers directly. Today, online marketing and sales are much more significant, which means KparK needs a highly sophisticated Contact Center as a Service (CCaaS) solution as the foundation for its customer relationships.
KparK replaced its legacy customer contact solutions with a new customer relationship center built and installed by the Odigo teams. The company chose an OdigoTM solution because it would enable them to create a platform capable of delivering the same high-quality service to customers from any geographical location.
Their Odigo solution included customized training for KparK’s service agents to ensure they understood and embraced the capabilities the software solution provides.
As part of its ongoing partnership with KparK, Odigo is helping the company adopt voice-operated services that integrate with its existing digital channels.
By making its customer relationships virtual and empowering its agents with the right data-driven solutions, KparK provides its customers with consistent answers.
KparK’s customer service department is now able to handle high volumes of interactions, which leads to improved customer satisfaction.
The Odigo teams provide ongoing support to KparK, explaining best practices and helping the organization roll out the solution to their employees.
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products.
Agent satisfaction isn’t just a concept it’s a metric, ASAT and it has the potential to reduce turnover, re-engage quiet quitters and boost CSAT. Discover how to track and improve this important KPI
There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.
Contact center agents want to learn the craft of customer service, gain new skills and develop professionally. If they aren’t improving, then they’re moving. Upgrading your contact center’s technology will give agents the chance to upgrade their portfolio of skills while also minimizing stress and maximizing engagement from customers and agents alike.
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