About Odigo

Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world.

Key facts

400.000+ users

around the world, amongst which we count both agents and business users

3bn+ interactions/year

Voice, email, chat, messaging, social media, web, and mobile

17 countries 200+ clients

60k+ concurrent users

200+ experts

Dedicated to helping you grow your business


Gartner recognition

Odigo* has been positioned as a Visionnary in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), (November 2020).

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Like all the best things, Odigo is the result of the passion and hard work of a lot of people and teams over many years. At every step in our history, we have embraced change and worked hard to help define the future. Our success today is the direct result of that collective ambition and passion, of our technological foundations, and our drive for continuous innovation.

Erwan Le Duff

Odigo - President

Our history


SJT (Société du Journal Téléphoné) company founded and first Audiotel service launched.


SJT floated on the Paris Bourse. SJT renamed Prosodie.


Rapid growth in Europe.


Leadership in the customer service market. Over 80 voice recognition or natural language services being delivered.


Prosodie is acquired by Capgemini and becomes Prosodie-Capgemini.


Prosodie positioned for the first time as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe.


Prosodie-Capgemini becomes Odigo, a Capgemini brand.

What we believe in


The bigger the challenge, the happier we are


We are true believers in better customer experience


We put people at the heart of every solution


Each solution is just the start of a partnership

Our locations

Odigo United States

425 Brannan Street

San Francisco, CA 94107


Odigo France

41-43, rue Camille Desmoulins

92130 Issy-les-Moulineaux


Odigo Spain

Calle Puerto de Somport 9

28050 Madrid


Odigo UK

Odigo CX Solutions Ltd c/o Skadden, Arps, Slate, Meagher & Flom LLP, 40 Bank Street

Canary Wharf London, E14 5DS


Odigo Netherlands

Herikerbergweg 88, Jupiter Building,

1101CM Amsterdam


Odigo Belgium

Avenue Fonsny 46 boîte 59

1060 Saint-Gilles


Odigo Germany

c/o Intertrust Deutschland GmbH, Eschersheimer Landstraße 14,

60322 Frankfurt am Main