Key facts
400.000+ users
around the world, amongst which we count both agents and business users
3bn+ interactions/year
Voice, email, chat, messaging, social media, web, and mobile
17 countries 200+ clients
60k+ concurrent users
200+ experts
Dedicated to helping you grow your business
Certification
Capgemini (Prosodie) has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe (October 2019).
Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Like all the best things, Odigo is the result of the passion and hard work of a lot of people and teams over many years. At every step in our history, we have embraced change and worked hard to help define the future. Our success today is the direct result of that collective ambition and passion, of our technological foundations, and our drive for continuous innovation. Being a Capgemini brand also gives us an impressive global reach.
Our history
1986
SJT (Société du Journal Téléphoné) company founded and first Audiotel service launched.
1998
SJT floated on the Paris Bourse. SJT renamed Prosodie.
2000
Rapid growth in Europe.
2009
Leadership in the customer service market. Over 80 voice recognition or natural language services being delivered.
2011
Prosodie is acquired by Capgemini and becomes Prosodie-Capgemini.
2014
Prosodie positioned for the first time as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe.
2019
Prosodie-Capgemini becomes Odigo, a Capgemini brand.
What we believe in
The bigger the challenge, the happier we are
We are true believers in better customer experience
We put people at the heart of every solution
Each solution is just the start of a partnership
Our locations
