About Odigo

Odigo, a Capgemini brand formerly known as Prosodie-Capgemini, helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world.

Key facts

400.000+ users

around the world, amongst which we count both agents and business users

3bn+ interactions/year

Voice, email, chat, messaging, social media, web, and mobile

17 countries 200+ clients

60k+ concurrent users

200+ experts

Dedicated to helping you grow your business

Certification

Gartner recognition

Capgemini (Prosodie) has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe (October 2018).

Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Erwan Le Duff
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Like all the best things, Odigo is the result of the passion and hard work of a lot of people and teams over many years. At every step in our history, we have embraced change and worked hard to help define the future. Our success today is the direct result of that collective ambition and passion, of our technological foundations, and our drive for continuous innovation. Being a Capgemini brand also gives us an impressive global reach.

Erwan Le Duff

Odigo - President

Our history

1986

SJT (Société du Journal Téléphoné) company founded and first Audiotel service launched.

1998

SJT floated on the Paris Bourse. SJT renamed Prosodie.

2000

Rapid growth in Europe.

2009

Leadership in the customer service market. Over 80 voice recognition or natural language services being delivered.

2011

Prosodie is acquired by Capgemini and becomes Prosodie-Capgemini.

2014

Prosodie positioned for the first time as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe.

2019

Prosodie-Capgemini becomes Odigo, a Capgemini brand.

What we believe in

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The bigger the challenge, the happier we are

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We are true believers in better customer experience

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We put people at the heart of every solution

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Each solution is just the start of a partnership

Our locations

Odigo United States

425 Brannan Street

San Francisco, CA 94107

+1-415-659-0250
contact.us@odigo.com
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Odigo France

Le 147 | 147, quai du Président Roosevelt

92130 Issy-les-Moulineaux

+33-1-46-84-11-11
contact.odigo.fr@odigo.com
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Odigo Spain

Calle Puerto de Somport 9

28050 Madrid

+34-902-63-63-33
contacto@odigo.com
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Odigo UK

40 Holborn Viaduct

London EC1N 2PB

+44-330-588-8000
contact.uk@odigo.com
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Odigo Netherlands

Reykjavikplein 1

3543 KA Utrecht

+31-30-689-0000
contactbnl@odigo.com
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Odigo Belgium

Bessenveldstraat 19

B-1831 Diegem

+32-2-403-95-17
contactbnl@odigo.com
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