Customer Success Manager

As part of the standard Odigo service, a dedicated consultant will regularly assess the business effectiveness of your installation and suggest improved configurations.


Voice-of-the-Customer Analytics

Get a clearer picture of what your customers want, say, and feel with deep-learning analysis of the content of calls, customer emails, and other communications.


Customer Interaction Service

An holistic assessment of your customer service effectiveness, drawing on months or years of qualitative and quantitative data and providing insights against sophisticated, real-world benchmarks.



Embedded in Silicon Valley, the Odigo Lab facilitates rapid, proof-of-concept projects between Odigo customers and the hottest CX innovators.


Value Engineering

Build a practical customer service transformation roadmap with the advice of our immensely experienced consultants. Thinking about automation and chatbots? We show you where the business value is.