When customers contact a brand, they expect to get the right information as quickly and simply as possible. This is all true for the phone which is still the consumers' favourite channel. However, with the growing adoption of voice assistants and affordability of voice control, and users' increasing inclination to use voice, the phone channel is about to live another revolution. To help you prepare for it, this white paper, written by Odigo experts, reflects on the services and uses which phone portals can leverage to capitalize on automation and AI to ensure both efficiency and service quality.
Discover how a new generation phone-based journey should leverage on automation systems that support the advisor and provide a positive customer experience.