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Build the contact center your business needs with Odigo professional services

Planning and implementation expertise to help you maximize return on investment (ROI) in your Contact Center as a Service (CCaaS) solution.

Optimize your contact center solution with Odigo professional services

Plan for success

Design the optimal configuration of Odigo CCaaS capabilities for your business needs.

Deploy at speed

Launch your new solution rapidly and efficiently to minimize time to value (TTV).

Run with confidence

Realize a solution tailored for your contact center, using professional services expertise and best practices developed over hundreds of Odigo implementations.

We partner with our clients for the long-term, not just for the time it takes to sell our solution. Our professional contact center services deliver expert help throughout the planning, deployment and operation of your CCaaS solution, ensuring you get maximum value from your investment.
Thierry Saive Delivery Director – Head of Client Practices at Odigo
Thierry Saive

Professional services for essential contact center components

Interactive Voice Response (IVR) design

Expert services for the development of IVR, from the simplest systems to those with Natural Language Understanding (NLU) capabilities.

Contact center configuration

Customize every aspect of your Odigo CCaaS solution for your interaction needs, from agent console design to multi-channel handling strategy and reporting.

Bot design

Sophisticated bot design services help you precisely define use cases and deploy the right level of automation capabilities for your business goals.

Systems integration

Services for smooth customer relationship management (CRM) system integration, including Salesforce and Pegasystems.

Using Odigo professional services to maximize contact center effectiveness

Discover how Odigo professional services can bring added value to your contact center

  • Optimal configuration
  • Rapid deployment
  • Continuous improvement
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