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Odigo Academy: contact center skills coaching

Helping your people rapidly transition to your new contact center solution, and build expert skills for the future. 

Fast, flexible coaching with an emphasis on practical skills

Odigo Academy delivers:

  • Rapid onboarding to your Odigo solution.
  • A focus on building confidence and enthusiasm in your agents, supervisors and administrators.
  • Expert review and consulting on your existing processes.
Easy-to-use interfaces and the Odigo Academy’s practical training mean you will master the main solution use cases very quickly while acquiring the necessary knowledge to train your end users efficiently.
Alexandre Prévost Odigo Trainer, responsible for Odigo Academy

Alexandre Prévost

Best-practice coaching principles

Training the trainers

Choose from a wide range of APIs to integrate your contact center with customer relationship management (CRM) systems, unified communications as a service (UCaaS) solutions, workforce optimization (WFO), enterprise resource planning (ERP) systems and others.

Experienced coaches

Easily access the full range of APIs relevant to your contact center solution from an API portal built by your dedicated Odigo team, all with full documentation.

Practice over theory

Access extensive API FAQs, guides and support from a community of Odigo experts and clients through the Odigo Help Center.

Specialization training

Develop expertise in outgoing call campaigns, IVR design, contextual routing and other specializations with our additional training modules.

Leveraging Odigo Academy CX coaching

Learn more about the Odigo Academy

  • Rapid onboarding to your new solution
  • Ongoing skill development
  • Effective, proven coaching methodology
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