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Give customers a rewarding experience on whichever channel they chose.
Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.
Show your customers you know them and understand their needs.
Operationalize your data to ensure your agents know everything they need to know about a customer, without delay.
Provide consistently high-quality customer service on every channel.
Offer your customers callbacks for the support they need at a time they choose.
Deploy conversational AI for self-service on any channel at any time.
Since we installed Odigo, our resolution rate has increased by 20%.
Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.
2020 was a pivotal year for contact centers. The changes which occurred in the last twelve months will set customer experience trends for years to come. Read on to discover the 10 customer experience stats from 2020 that reveal the new landscape.
Personalized channel management strategies are crucial to meeting customer expectations. Since providing multiple channels is now an industry standard, a true differentiator is the effective integration of different cross-channel interactions into one smooth conversation. Customers expect the same seamless experience with brands as they enjoy in their private lives, and contact center directors’ channel strategies must reflect that reality.