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My Odigo

Excel in customer experience

Successful customer experience management can make your contact center an engine for growth.

The keys to customer experience excellence

Omnichannel accessibility

Give customers a rewarding experience on whichever channel they chose.

Seamless service

Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.

Personalized experience

Show your customers you know them and understand their needs.

Implement a successful customer experience strategy with these Odigo features

360-degree customer view

Operationalize your data to ensure your agents know everything they need to know about a customer, without delay.

Omnichannel services

Provide consistently high-quality customer service on every channel.

Callbacks

Offer your customers callbacks for the support they need at a time they choose.

Omnichannel bot

Deploy conversational AI for self-service on any channel at any time.

Mr.
Chantal
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story

Customer experience insights

June 29, 20223 mins What is the key to quality onboarding for contact center agents?

You only get one chance to make a good first impression. This rule takes on a special meaning in the world of contact centers, which is why welcoming and training new call center agents is a very important step. A quality integration prepares agents to succeed and builds loyalty accordingly. To do this, onboarding programs for contact center agents need to be smooth and efficient so that they can feel comfortable as quickly as possible.

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December 16, 20212 min Odigo announces the integration of Google DialogFlow CX with its conversational AI offer

Odigo is one of the first CCaaS solution providers to offer this option to better meet its customers' needs. In doing so, Odigo reaffirms its commitment and leadership in conversational AI solutions.

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November 18, 20212 min Odigo reinforces its position as a global Leader in the ISG Provider Lens™ Contact Center as a Service 2021 report

Odigo has been recognized as a global Leader in the ISG Provider Lens™ CCaaS 2021 report, the second year in a row this honor has been bestowed. The company's easy-to-use and data-driven solutions have helped brands deliver personalized customer experiences across channels and devices.

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Get in touch to find out more about Odigo customer experience strategies

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  • Personalized omnichannel experience
  • Seamless service
  • Your contact center as an engine for growth
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