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My Odigo

Excel in customer experience

Successful customer experience management can make your contact center an engine for growth.

The keys to customer experience excellence

Omnichannel accessibility

Give customers a rewarding experience on whichever channel they chose.

Seamless service

Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.

Personalized experience

Show your customers you know them and understand their needs.

Implement a successful customer experience strategy with these Odigo features

360-degree customer view

Operationalize your data to ensure your agents know everything they need to know about a customer, without delay.

Omnichannel services

Provide consistently high-quality customer service on every channel.

Callbacks

Offer your customers callbacks for the support they need at a time they choose.

Omnichannel bot

Deploy conversational AI for self-service on any channel at any time.

Mr.
Chantal
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story

Customer experience insights

September 7, 20212 min Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for the second year running

Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has been named as a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for two years in a row.

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August 24, 20212 min Should your contact center offer video chat?

Video conveys more information than any other medium. It isn’t ideal for every request, but for contact centers that want to provide detailed instruction or strengthen relationships with customers, video chat provides unparalleled capabilities.

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July 13, 20215 min What role will advisors play in the new era of customer experience in banking?

The new model of customer experience (CX) in banking favors digital channels over traditional in-person interactions. So are bank advisors a thing of the past? Quite the opposite. Thanks to new customer experience management tools, advisors in banking services are providing more support than ever, and embodying the trust that customers expect.

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Get in touch to find out more about Odigo customer experience strategies

  • Personalized omnichannel experience
  • Seamless service
  • Your contact center as an engine for growth
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