Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Give customers a rewarding experience on whichever channel they chose.
Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.
Show your customers you know them and understand their needs.
Operationalize your data to ensure your agents know everything they need to know about a customer, without delay.
Provide consistently high-quality customer service on every channel.
Offer your customers callbacks for the support they need at a time they choose.
Deploy conversational AI for self-service on any channel at any time.
Since we installed Odigo, our resolution rate has increased by 20%.
You only get one chance to make a good first impression. This rule takes on a special meaning in the world of contact centers, which is why welcoming and training new call center agents is a very important step. A quality integration prepares agents to succeed and builds loyalty accordingly. To do this, onboarding programs for contact center agents need to be smooth and efficient so that they can feel comfortable as quickly as possible.
Odigo is one of the first CCaaS solution providers to offer this option to better meet its customers' needs. In doing so, Odigo reaffirms its commitment and leadership in conversational AI solutions.
Odigo has been recognized as a global Leader in the ISG Provider Lens™ CCaaS 2021 report, the second year in a row this honor has been bestowed. The company's easy-to-use and data-driven solutions have helped brands deliver personalized customer experiences across channels and devices.