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Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Excel in customer experience

Successful customer experience management can make your contact center an engine for growth.

The keys to customer experience excellence

Omnichannel accessibility

Give customers a rewarding experience on whichever channel they chose.

Seamless service

Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.

Personalized experience

Show your customers you know them and understand their needs.

Implement a successful customer experience strategy with these Odigo features

360-degree customer view

Operationalize your data to ensure your agents know everything they need to know about a customer, without delay.

Omnichannel services

Provide consistently high-quality customer service on every channel.

Callbacks

Offer your customers callbacks for the support they need at a time they choose.

Omnichannel bot

Deploy conversational AI for self-service on any channel at any time.

Mr.
Chantal
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story

Customer experience insights

November 18, 20212 min Odigo reinforces its position as a global Leader in the ISG Provider Lens™ Contact Center as a Service 2021 report

Odigo has been recognized as a global Leader in the ISG Provider Lens™ CCaaS 2021 report, the second year in a row this honor has been bestowed. The company's easy-to-use and data-driven solutions have helped brands deliver personalized customer experiences across channels and devices.

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October 13, 2021 How customer experience tech is changing contact center roles

The rise of Contact Center as a Service (CCaaS) models has introduced new technology that is changing the role of contact center agents. Find out how to improve agent satisfaction and boost business results while managing evolving CX expectations.

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September 7, 20212 min Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for the second year running

Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has been named as a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for two years in a row.

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Get in touch to find out more about Odigo customer experience strategies

  • Personalized omnichannel experience
  • Seamless service
  • Your contact center as an engine for growth
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