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Give customers a rewarding experience on whichever channel they chose.
Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.
Show your customers you know them and understand their needs.
Operationalize your data to ensure your agents know everything they need to know about a customer, without delay.
Provide consistently high-quality customer service on every channel.
Offer your customers callbacks for the support they need at a time they choose.
Deploy conversational AI for self-service on any channel at any time.
Since we installed Odigo, our resolution rate has increased by 20%.
Mr. Bricolage
The new model of customer experience (CX) in banking favors digital channels over traditional in-person interactions. So are bank advisors a thing of the past? Quite the opposite. Thanks to new customer experience management tools, advisors in banking services are providing more support than ever, and embodying the trust that customers expect.
As a consequence of digital transformation, more and more contact center managers are turning to artificial intelligence (AI) and more specifically to one of its subfields: natural language processing (NLP). Read on to learn 3 ways NLP helps in increasing productivity and delivering memorable customer experience (CX).
Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.