Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
An intuitive, one-screen working environment with built-in onboarding for every feature.
Instant, guided access to the full history of interactions with a customer, and their current conversation with your brand.
Enable agents to dynamically access information and perform tasks relevant to a customer interaction and its context, directly from the console.
Integrate 3rd party communication platforms such as Teams to take advantage of both technologies in one single interface.
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.
Contact center agents want to learn the craft of customer service, gain new skills and develop professionally. If they aren’t improving, then they’re moving. Upgrading your contact center’s technology will give agents the chance to upgrade their portfolio of skills while also minimizing stress and maximizing engagement from customers and agents alike.
2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognize them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.